What's Good About P&C

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ashdigger

Preferred Member
Jul 30, 2016
5,297
178
I received the same email and coupon. I didn't have any orders withthem during the IPSD debacle, so I think they're just going down the customer list and blasting out apologies and coupons.

 

theloniousmonkfish

Preferred Member
Jan 1, 2017
798
108
Nothing but catalogs from them, they all go in the garage now. Don't even care about the coffee, what happened to my tobacco?

 

davet

Preferred Member
May 9, 2015
3,808
213
Estey's Bridge N.B Canada
The partial order I received is marked "processing" on my account page, my second order that I never received is marked "delivered". Well done P&C, well done. :clap:

 

mso489

Preferred Member
Feb 21, 2013
30,086
11,215
As competitive as online retail in pipes and pipe tobacco is, I think the profit margin must be slim, and the margin for error too. Two good things about P&C are best prices on new Stanwell pipes, good pricing on Big Ben pipes, and to mention two others, Russ O.'s presence as a blending guru and availability of some blends not carried many or any other places. I won't repeat the complaint column, but I hope they can get it back in the road. No coupon here. I may not have processed an order recently enough. I hope these problems don't "do in" one of the larger online retailers for pipes and tobacco.

 

cally454

Member
Dec 31, 2012
205
0
In this day and age it's rare for a person and or company to admit fault on something they could of diverted and blamed on a subcontractor, IT dept etc. the apology was enough to get me back the coupon is a nice jesture

 

sablebrush52

Preferred Member
Jun 15, 2013
10,890
4,910
Got the same Apology notice yesterday. Put in an order. It shipped this morning. P&C is making an effort to mend fences. Since I experienced only a slight delay on one order I don't have any complaints. I guess I'm just unlucky because in the vast scheme of things, a two week delay on an order of tobacco just doesn't seem like much of a deal compared to real issues I and others have had to deal with over the past couple of years. I do appreciate the gesture on the part of P&C.

 

leacha

Preferred Member
Jun 19, 2013
940
4
Colorado
I never and I mean NEVER, received a code or anything from them. I don't expect to get one either. My IPSD order shipped but the invoice said it shipped with coffee. It didn't.
With all these sales and now a coupon, I think they must have noticed a considerable drop in orders.

 
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