I recently placed an order with WCC for a few items. When I initially received the box, I opened it and looked through quickly to make sure everything was there. Fast Forward a couple of weeks and as I was taking stuff out of the box to repackage it for cellaring, I noticed the label read differently from what I had ordered.
I emailed them and let them know of the mix up. I also advised them that I would just keep what was sent, since for myself, it's kind of a hassle to have to spend the time to prepare, post, and send a small quantity of something back. Ernie replied back later in the day...
"Oh Hell no. We screwed up we’ll make it good. We would never make anyone return something they did not order on their own dime. Just cellar the WC Slice and enjoy it...we lose more than that in a day. I’ll ship out 8 ounces of OD tomorrow afternoon."
Ernie Q.
I like the way you do business, Ernie...
I emailed them and let them know of the mix up. I also advised them that I would just keep what was sent, since for myself, it's kind of a hassle to have to spend the time to prepare, post, and send a small quantity of something back. Ernie replied back later in the day...
"Oh Hell no. We screwed up we’ll make it good. We would never make anyone return something they did not order on their own dime. Just cellar the WC Slice and enjoy it...we lose more than that in a day. I’ll ship out 8 ounces of OD tomorrow afternoon."
Ernie Q.
I like the way you do business, Ernie...