Update on Esterval's Dispute

[sablebrush52]

As some of you know, my order from Esterval's ended up being sent back to Germany without every coming close to where I live due to being "insufficiently addressed", and after being dissatisfied with Esterval's response over it, filed a dispute through my credit card issuer.

Both Esterval's and I sent pertinent evidence to the claims department.

I got news today that I have won the dispute and that my account has been credited.

 

[jguss]

As some of you know, my order from Esterval's ended up being sent back to Germany without every coming close to where I live due to being "insufficiently addressed", and after being dissatisfied with Esterval's response over it, filed a dispute through my credit card issuer.

Both Esterval's and I sent pertinent evidence to the claims department.

I got news today that I have won the dispute and that my account has been credited.

Awesome Jesse, congratulations!

 

[NomadOrb]

I'm glad you got your money back. I admit, your ordeal has left me with large doubts about placing an order.

 

[ben88]

I wonder if Esterval's sent you a pic showing how they addressed the package?

 

[sablebrush52]

I wonder if Esterval's sent you a pic showing how they addressed the package?

I offered to end the dispute and try for a resend if Esterval's did that and they did not respond.

 

[hoosierpipeguy]

Awesome!

 

[seanv]

I offered to end the dispute and try for a resend if Esterval's did that and they did not respond.

That's very fair. You'd think they would take that offer

 

[spicy_boiii]

Thank you for sharing the update. I had a long post typed out, but to spare the rant I don't see Estervals as an option for me going forward.

Like has been said before, "Too many good blends to deal with all that," likewise - "To many good merchants to deal with all that."

 

[marconi]

Great news!

 

[PipesRock]

Good news. Thanks for the update.

 

[peregrinus]

I am happy to hear you won your dispute.
I was very pleased with Estervals, up until the time they refused to accommodate you at treat you like the valuable customer you are.
I am reminded that last year when we were discussing the HU sale at Estervals here on the forum there were some that felt there was a window of opportunity in ordering from Estervals; it seems that the window is now closed, at least for it is for me.
Thank you for turning me on to the HU blends; it was you, @hoosierpipeguy and @jiminks who really brought them to my attention and I have enjoyed them enormously and stocked up on many years worth.

 

[sablebrush52]

Thanks for all of your support. It's been 4 months to the day since I made that order, and I'm happy to have it settled.

 

[PaulTheScandinavian]

When this madness with C19 is over then there might be time to reconsider ordering from a suppliers from overseas, so if you ask me it might be advisable to postpone any plans on ordering as of now,,

 

[musicman]

Really glad that you got your money back, Jesse. Very disappointed to hear that Estervals fought you all the way to the bank. Some day I'd like to try some of those HU blends, but it looks like that might have to wait until my next trip across the pond (whenever Covid decides that might be).

 

[hawky454]

Good news for you. Still a bummer that it was handled this way.

 

[mso489]

Good for you for having the grit and patience to see this through. I for one Forums member will eliminate Estervals from my potential tobacco retailer list, and I suppose others reading this thread will do the same.

 

[oldgeezersmoker]

Amazing that they pushed it this far.

 

[sablebrush52]

Good news for you. Still a bummer that it was handled this way.

It's unfortunate, but it's what happened. I'm happy that it's over, and happy that the bank found in my favor. At this point, I couldn't give two farts about the tobacco.

 

[sablebrush52]

Amazing that they pushed it this far.

I expect that they felt that they were within their rights. Their attitude is what ticked me off. As it is, I'm glad that we didn't do a resend. Who knows if it would have gotten through to me.

 

[pauls456]

I placed a large order with Estervals in the spring. It made it as far as Tucson, and then the USPS sent it back to Germany. Estervals kindly shipped It back to me at their expense. After it arrived again in Tucson, the USPS sent it to California, then back to Tucson, then back to California, then back to Tucson, when I finally received it. One tin had obviously been opened by Customs. Total time: 5 months.
The problems with tobacco shipments from Estervals to the U.S. are entirely the fault of US customs and the USPS. I was fully aware of the risks when I placed the order, and everyone in the US that orders tobacco from abroad should be realistic about the fact that there is no guarantee that customs will not intervene or the USPS will not screw it up. Estervals has been kind enough to try to service U.S. pipe smokers, knowing full well that problems will arise. It’s nice that the would-be buyer got his money back, but he jeopardizes the relationship that US buyers have with Estervals. Tell me, where else are you going to go, to get HU tobaccos, once Estervals decides that US buyers are not worth the risk and the hassles?
The age of entitlement for us Americans is over, for good reason, and we will have better relations with our brothers and sisters abroad when we come to terms with it.