Problem With My New Pete

[davet]

A blemish has appeared in the finish of one of my new Peterson bulldogs. It looks as though its lifting under the clear coat. This is quite a let down as I've only smoked it about a dozen times. Any suggestions ?

 

[weezell]

I'd be very upset...

 

[rblood]

Email Peterson's, if it's a finish defect they will make it right. Shop@peterson.ie

 

[drwatson]

Is that the Fermoy series? If so they are one if the Peterson's that have the heavy shellac finish, if they get alittle to hot they can create a bubble. I've have it happen once on a Kaywoodie.

 

[davet]

Is that the Fermoy series?

Yep, a Fermoy, I guess it doesn't take much heat as I've been being careful while breaking it in. No problems with my Ebony Killarney Bulldog that I got at the same time, fingers crossed though.

 

[reniaeats]

Davet, contact the company you bought it from. Usually way quicker than going directly to Peterson. We occasionally see this on a few different series from Peterson and we just send the customer a new pipe, then handle swapping it out with Peterson ourselves. If you go directly to them it can take a long time to get it switched out.

 

[disinformatique]

Best advice Renia. What's your business website, if I may ask?
Chris

 

[theediabeticman]

Like RBlood said, contact them

They have taken care of me in the past with a flaw

 

[davet]

Thanks for all the advice, I'll contact the company. Shame, I was very happy with that pipe.

 

[mso489]

Petes are so good, when they're good. I've been lucky, with five or six of them and no problems. Other peoples' problems make he hesitate to think about new Petes. There are so many good pipes around at really good prices.

 

[jpmcwjr]

I've had great support for my Pete's- one was exchanged quickly, no problem at all.

 

[davet]

Update, after contacting Smokingpipes they requested I return it and they would exchange it or refund the cost. I replied that shipping was prohibitive and that I didn't want a replacement as it was a gift and I would eventually have it refinished locally. They offered a credit to my account when I have it refinished. I have only had a couple of interactions with their customer service and they have been wonderful to deal with. I truly can't remember the last time dealing with a company was this easy, effortless and smooth. Hats off to someone actually doing it right.

 

[theediabeticman]

Hey Davet good to know

My co-worker had the same thing happen to him with his Fermoy on the inaugural smoke...might be an issue with a specific batch

 

[shikano53]

That's unfortunate. I had the same thing happen on my Brigham Klondike only it was 3 of those spots. I've only smoked 3 bowls in it and they were all very careful bowls.

 

[wyfbane]

Smokingpipes has amazing customer service.
Sorry to hear about your Pete.

 

[mrbigglesworth]

Lacquer? Clear coat? Shellac? I thought pipe makers were only supposed to use wax?!?!

 

[nutcracker]

Once cured, none of those finishes are a hazard to you health.

 

[jpmcwjr]

Lacquer? Clear coat? Shellac? I thought pipe makers were only supposed to use wax?

Some of the very best pipes have several very thin coats of shellac, sanded and/or buffed in between, finished with carnauba wax and lots of buffing. When done right, you'd not even think it had such a background!

 

[davet]

I don't know what the finish was but it is gorgeous, was gorgeous. Still is depending on the angle you view it.