I had three pipes that I wanted new stems for so I contacted Ken. I told him that he had complete artistic freedom to whatever to do whatever he thought was best. The only thing I wanted was a white stem for my bent bulldog. The stems are amazing. It took only four days for him to contact me, finish the pipes, and then ship them back to me. He did an amazing job!! The pipes look beautiful and the price was extremely affordable. He even polished my bowls for free! I highly recommend Ken for anyone who needs their pipes or stems repaired. These are the results that I got back. His website is under maintanence now but you can contact him at klnpipes@yahoo.com