Oops ... quick disclaimer: I was not a psychological counselor, not trained for that. The VA trained me as a benefits counselor at one of several training centers, this one at Carrolton Ga. on a campus. The trainers did a good job, packed us full of info, then sent us out, associated with the regional offices, to assist vets with education, medical, home loan, and other benefits. My main station was N.C. State University, though I made weekly/monthly stops at three or four other smaller schools. The single worst mistake made by the vets themselves was in not retaining their VA file number, trying to use the Social Security number instead. That gummed things up for up to a month. Changing schools often caused some delay. I'd pester the regional office, and usually we'd get guys paid, or get some kind of advance, fairly quickly. It's all different now -- different education package, etc. For a while, I felt we did a lot of good, kept guys in school, kept some marriages together. When the program was phased out, as the enrollment decreased after Vietnam, I bailed out to take a different, better job for me, instead of going into the regional office to push folders. Couldn't do that. Today, I believe the Social Sec numbers are used as the VA number, so that obstacle is gone. With VA, I joined the middle class; I got married, paid for the reception dinner, a diamond and a honeymoon, and moved into an apartment with a kitchen. Big life advances.