Disclaimer: I've read through the explanations of rule 12 & I think this is in line. Apologies to the mods & the community if it isn't.
I had a problem with a pipe & I reported that to the seller, but I'm a little concerned about the solution they've proposed & I'd like a second opinion.
I won't name the seller or the brand, because it isn't fully resolved & both are super reputable, suffice to say that it was brand new.
Smoking it exposed a flaw in the chamber. It was the first time this had happened to me, but I understand that these things happen & that the maker can't always spot them. I certainly didn't when I was admiring it before lighting up.
I sent the pipe back at my own expense, as requested, & they've just got back to me with photographs of the pipe which has clearly had the chamber enlarged by a few millimeters.
The question they were asking was whether I wanted the chamber coated, but the photographs also showed a small pit in the 'fixed' chamber.
I thought this was a bit alarming & I've written back to say that. On consideration, given both of their reputations I'm wondering if that was a knee jerk reaction & I'm fussing over nothing...?
I'll shut up now & post some photograps, but I'd very much appreciate your thoughts.
I had a problem with a pipe & I reported that to the seller, but I'm a little concerned about the solution they've proposed & I'd like a second opinion.
I won't name the seller or the brand, because it isn't fully resolved & both are super reputable, suffice to say that it was brand new.
Smoking it exposed a flaw in the chamber. It was the first time this had happened to me, but I understand that these things happen & that the maker can't always spot them. I certainly didn't when I was admiring it before lighting up.
I sent the pipe back at my own expense, as requested, & they've just got back to me with photographs of the pipe which has clearly had the chamber enlarged by a few millimeters.
The question they were asking was whether I wanted the chamber coated, but the photographs also showed a small pit in the 'fixed' chamber.
I thought this was a bit alarming & I've written back to say that. On consideration, given both of their reputations I'm wondering if that was a knee jerk reaction & I'm fussing over nothing...?
I'll shut up now & post some photograps, but I'd very much appreciate your thoughts.