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PoshJosh1999

Lurker
Mar 28, 2023
34
87
I just made my second order with them late last week of pounds of H&H ODF and Bold Ky. It shipped after 2 days and I have a tracking number. Shipment should be here Sat.

Their automatic email notifications are glitchy, but their response to direct email has been good.

First shipment came without any problem. All product was fresh and in good physical condition.
I got an email this afternoon, which was just a confirmation of my order which I had already received as soon as I’d ordered it. Still nothing else.
 
Jun 9, 2018
5,008
16,253
England
A couple label it as hobby supplies. I wouldn’t mind paying the customs charges if they were sensible, but last time I ordered from Smoking Pipes the charges came to £228 for 5 50g tins.
Yeah, my last order from Smokingpipes was for 5 tins and the import charges and taxes worked out about the same as you were charged. It was the first time i'd ordered pipe tobacco from the US in about 3 years and I was shocked. I'd ordered plenty in the past and the import taxes were nowhere near that level. I only paid them because 4 of the tins were C&D Carolina Red Flake.
 
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MavErik

Starting to Get Obsessed
Jan 4, 2024
116
211
Central Maryland
I just made my second order with them late last week of pounds of H&H ODF and Bold Ky. It shipped after 2 days and I have a tracking number. Shipment should be here Sat.

Their automatic email notifications are glitchy, but their response to direct email has been good.

First shipment came without any problem. All product was fresh and in good physical condition.
Shipment received. All good! Well wrapped. Date inside marked 2022. 😀
 

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PoshJosh1999

Lurker
Mar 28, 2023
34
87
Shipment received. All good! Well wrapped. Date inside marked 2022. 😀
Thank you for sharing that! Very strange that I’ve had no response, just the same email again which confirmed my order. I really hope they do get back to me soon as 4noggins still have SPC but I don’t want to order until I know this is going to fall through
 
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PoshJosh1999

Lurker
Mar 28, 2023
34
87
Just an update to everyone, I have had a response from them, and they said they expect to get my order dispatched by next week and sorry for the delay. If all goes well I’ll make another post with my experience as more people deserve to know about them if this is the only hiccup and I receive the parcel fine.
 

condorlover1

Lifer
Dec 22, 2013
8,804
32,094
New York
At least there are U.S based suppliers who are willing to 'run the blockade' to get American blends into Great Britain. Usually I get hit up to get stuff into the U.S and occasionally in the opposite direction since I travel back and forth between the 'Colonies' and the Motherland.
 
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MavErik

Starting to Get Obsessed
Jan 4, 2024
116
211
Central Maryland
Shipment received. All good! Well wrapped. Date inside marked 2022. 😀
OK I have a quick update. One of the boxes of HH that I received I opened and found that Mac Baren or Sutliff (whoever packaged it) didn’t seal the end of the bag. The date was marked 2022, so it’s been open presumably since. No way DP would’ve known that without opening up the box.

I contacted customer service and they immediately sent a prepaid return label. They received it yesterday and immediately sent out a new replacement. I expect to receive that tomorrow if Postal Service does their job.

Couldn’t ask for a more efficient turnaround. Even managed to score some tins of Firebird that were not listed yet on their site.

⭐⭐⭐️ for Dreaming Pipes
 

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