With all the current Estervals discussions, I feel I should add to it with my current experience. Previously, my only experience with the company was last year around this time. I ordered a few tins and some Cuban cigars. From order submission time to Ohio turnaround was like 8-10 days. I did have a issue with the post office not wanting to drop it off without a signature, and I kept missing the mail lady so had to go in and sign for the package.
My experience for this order is as follows.
Order submitted Sep 10.
Sep 18- Order processed and international shipping is being prepared(per DHL)
Sep 25- Shipment will be transported to destination country and from there handed over to delivery organization (per DHL)
October 12- The shipment is being prepared for delivery in the delivery depot (per DHL. At this time I found a USPS tracking number attached)
September 13- Package arrived and postman dropped it off at my door no signature required.
I ordered 44 various tins and pouches. Most new to me blends, and a few repeat favorites. The shipping box was sturdy and had enough packaging peanuts in it to protect it on its journey. Now, I don’t remember this from my first order, but all of the tins had saranwrap around them and grouped in 2-4 tins a wrapping. The larger tins were by themselves with saranwrap around them. The shipping label was in place clearly and the box arrived in pretty great condition.
I was a little worried about this order after I found another thread with a forum member having issues and the lack of service after that issue.
This is just my experience with them and felt the need to share.
Overall, I am pleased with the packaging and it arriving safely. My only negative to the order is why it took 8 days from when I placed the order for them to pack it up and drop it off with DHL. I will still look to order from them in the future as long as we don’t have any other bad experiences reported on the forum to make me think twice about it!