I think I'm not lucky with pipes recently. I ordered not so long ago a Nørding pipe, a beautiful bent, Danish style bulldog and what I received...I had no words. I have never seen any pipe drilled so badly, not even home-made one. I was very surprised, as Nørding has a name in the "pipe industry".
I bought it at Danish Pipe Shop and I can't tell any bad things about them, they handled the situation very professionally. They will forward the pipe back to Nørding, they immediately made a contact with him. I will send back this pipe today to them but my exchange-pipe, a Vauen is already on its way to me without any extra costs. Hopefully I will be more lucky this time with the pipe. As I said, I'm very satisfied with Danish Pipe Shop's customer support, but it is still very strange (at least in my opinion) that noone noticed this error - not at Nørding manufacture and neither at Danish Pipe Shop; even though they made studio photography about this exact pipe.
I bought it at Danish Pipe Shop and I can't tell any bad things about them, they handled the situation very professionally. They will forward the pipe back to Nørding, they immediately made a contact with him. I will send back this pipe today to them but my exchange-pipe, a Vauen is already on its way to me without any extra costs. Hopefully I will be more lucky this time with the pipe. As I said, I'm very satisfied with Danish Pipe Shop's customer support, but it is still very strange (at least in my opinion) that noone noticed this error - not at Nørding manufacture and neither at Danish Pipe Shop; even though they made studio photography about this exact pipe.