EBay Shenanigans

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OzPiper

Lifer
Nov 30, 2020
3,689
17,715
70
Sydney, Australia
I won a pipe on EBay a couple of days ago.

A "Please Pay Now" notice arrived almost immediately

Within 30 seconds another notice came along saying there was "a problem arose with the sale" and "Sorry you missed out on this item".

Since then I have received a couple more notices to pay for the item, but every time I try to pay, my payment is blocked and the same "Sorry you missed out on this item" appears. cray

Attempts to contact the seller or the EBay resolutions team just results in a hair tearing out exercise. ?

I have been buying on EBay for some years. This is the 1st time I've encountered this problem

Has anyone experienced a similar problem ?
How did you resolve it ?

The pipe is spectacularly beautiful and I have not come across another example previously, so I am loathe to miss out on this one.
 

Chasing Embers

Captain of the Black Frigate
Nov 12, 2014
38,666
85,900
I've gotten an outbid notification only to find out I won but never anything like that.
 

bayareabriar

Part of the Furniture Now
May 8, 2019
740
1,178
I tried to pay and something similar happened as well. Found out the pipe was a restricted item because it was a pipe. Couldn’t buy it but I could buy any other one. Didn’t make sense.
 

sablebrush52

The Bard Of Barlings
Jun 15, 2013
17,225
34,418
SoCal
jrs457.wixsite.com
I won a pipe on EBay a couple of days ago.

A "Please Pay Now" notice arrived almost immediately

Within 30 seconds another notice came along saying there was "a problem arose with the sale" and "Sorry you missed out on this item".

Since then I have received a couple more notices to pay for the item, but every time I try to pay, my payment is blocked and the same "Sorry you missed out on this item" appears. cray

Attempts to contact the seller or the EBay resolutions team just results in a hair tearing out exercise. ?

I have been buying on EBay for some years. This is the 1st time I've encountered this problem

Has anyone experienced a similar problem ?
How did you resolve it ?

The pipe is spectacularly beautiful and I have not come across another example previously, so I am loathe to miss out on this one.
Download the pictures to enjoy, and move on. With online purchases, better safe than sorry when something weird happens. If this was a legit issue the seller would have returned your contact attempts.
 

OzPiper

Lifer
Nov 30, 2020
3,689
17,715
70
Sydney, Australia
Download the pictures to enjoy, and move on. With online purchases, better safe than sorry when something weird happens. If this was a legit issue the seller would have returned your contact attempts.
Yup.
I've decided to move on.
A fair bit of money would have been involved.
I don't want the hassles of trying to get a refund.
 
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Jimmy_Jack

Can't Leave
Jun 24, 2021
422
1,471
I’ve never had this but I’ve had sellers make fake bids to drive up prices. Called the guy out on it and surprise…there were no more bidding wars.
 
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Kobold

Can't Leave
Feb 2, 2022
476
1,424
Maryland
I’ve never had that happen but I’m not surprised.
Sounds like the seller canceled the order (probably because he received an offer that was higher than your winning bid) and it hasn’t caught up with ebays automatic system.
The seller is probably sketchy if that’s what happened so you might have been done a favor in the long run.
 

guylesss

Can't Leave
May 13, 2020
310
1,114
Brooklyn, NY
I suspect the second notice--regarding a problem with the sale--was key. And that eBay's various default methods of pestering buyers (and sellers) were simply grinding on.

In your shoes, I'd dig to find an actual EBay phone number (or call you back page)--although finding this on their Help pages is clearly designed to make most people give up.

And I would then cross examine one of the few live human beings Ebay employs. This both with a view to getting at least a partial answer about what the "problem" might be, to put on record your poor experience and suspicions of dishonesty about the seller, and even if a long shot, see if there is some happier resolution possible (without putting yourself at risk with a seller you no longer fully trust).

I would also see if you have an option to post feedback--and politely announce your intention to the unresponsive seller to leave a strongly negative comment if he fails to respond and explain what happened.

This said, Jesse's advice to move on is particularly sound.
 

OzPiper

Lifer
Nov 30, 2020
3,689
17,715
70
Sydney, Australia
An update:

The seller has contacted me to see if I want the pipe. I do.

It's an EBay stuff up.
I've since received several other reminders to pay for the purchase.
Everytime I try to make payment, the same message "Sorry you missed out on this item" comes up and payment is blocked.

I'll have to see if I can talk to a human at EBay. Not confident of my chances.
 

AJL67

Lifer
May 26, 2022
2,486
14,351
Florida - Space Coast
An update:

The seller has contacted me to see if I want the pipe. I do.

It's an EBay stuff up.
I've since received several other reminders to pay for the purchase.
Everytime I try to make payment, the same message "Sorry you missed out on this item" comes up and payment is blocked.

I'll have to see if I can talk to a human at EBay. Not confident of my chances.
Good luck with that! I mean that, i started to work on their call center software and shadowed some of their agents, the few in the US aren’t bad but the rest are a crap shoot.
 

OzPiper

Lifer
Nov 30, 2020
3,689
17,715
70
Sydney, Australia
Good luck with that! I mean that, i started to work on their call center software and shadowed some of their agents, the few in the US aren’t bad but the rest are a crap shoot.
Yup. The EBay customer service is second to none in being absolutely the worst ?
When you try contacting someone, pages of unhelpful crap gets vomited up which gets you nowhere.

I've bought from this seller on previous occasions and he is genuine.

So I'm placing the blame for this whole debacle solely at the feet of EBay.
 

timelord

Part of the Furniture Now
Oct 30, 2017
869
1,735
Gallifrey
When I moved to Brazil I continued to use my eBay account for a couple of months; then eBay suddenly decided that I couldn't be legitimate because no one moves from Australia to Brazil and they locked my account.

After days of trying to speak to a human and in the meantime sending all the requested information to prove I am the same person I was in Australia I was sent an authorisation code to my Aussie mobile phone - nope, they sent an invalid code and that just screwed things up further.

After a two days of trying to sort that out I gave up.
 
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PipeIT

Lifer
Nov 14, 2020
2,852
13,506
The Aloha State!
Yup.
I've decided to move on.
A fair bit of money would have been involved.
I don't want the hassles of trying to get a refund.

This sounds like website errors/issues.

I must of missed something, what do you mean about a refund?

If you won an auction, then contact eBay and show them this problem. Websites can always have issues, bugs, etc.

Well, if you want to hassle, and I probably would, if you like to use ebay alot, file a BBB report, to see if someone at corporate will reach out to you.

This situation should not be happening, and when the site screws up, they need to correct it.