I have a Rollagas that I want to service. The problem is that you have to send it in each time, pay for shipping and insurance, just to have them look at it. I found a great guy to service my Duponts and he guaranteed it each step of the way and they came back great. I hope you can get it open and don't have to go through the whole spiel of sending it back. Authorized Service Repair isn't cheap but hopefully they can walk you through this apparently minor hiccup. I'd call them on Monday and hopefully they'll be forthcoming if anything further needs to be done.