While SP is the very best in terms of variety (both pipes and tobacco) and customer service, these guys who have a much smaller startup in Tampa are , from my experience, in a very strong second place. They do not offer the breadth of pipe choices as SP and the brands they carry tilt more towards the P&C product range than the artisan and medium to high end offerings at SP. However, their tobacco range is quite good and their prices are competitive and, in some cases, lower that others. For example, in the past they were selling mylar 17 oz bags of some of the Dan blends at $10.00 less than SP. As for customer service i have found them to be every bit as responsive as SP and that is a big compliment as every company with any product to sell ought to strive be as good as SP is in tnis area.