I ordered a pipe from one of the main online retailers and wanted to take advantage of the Buy a pipe get a tin free.
I purchased an unsmoked Savinelli Autograph from the estate section and was then told that the promotion did not apply to estate pipes. There was nothing to say it did not apply to estate pipes and actually in the total pipes shown to choose from, all the estate Sainelli pipes were included in the total.
Further thoughts;
I paid several times the price for the estate Autograph than some of the Savinelli pipes that were supposedly included in the promotion.
I have been a customer for 9 years with them and have several of the "Badges" including VIP customer
I purchased an unsmoked Savinelli Autograph from the estate section and was then told that the promotion did not apply to estate pipes. There was nothing to say it did not apply to estate pipes and actually in the total pipes shown to choose from, all the estate Sainelli pipes were included in the total.
Further thoughts;
I paid several times the price for the estate Autograph than some of the Savinelli pipes that were supposedly included in the promotion.
I have been a customer for 9 years with them and have several of the "Badges" including VIP customer