All Hail 4noggins!

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arno665

Senior Member
Apr 3, 2013
350
10
Last week a package came in from 4noggins. I ordered some Bengal Slices and John Cotton Smyrna. But when I opened the package no sign of the Smyrna but instead two packs of Semois. Also very nice but not what I ordered. So I mailed Rich about it and asked if he had solution. In a quick response he apologised, told me to keep the Semois and that he would post a package containing the Smyrna that same day. Today I received it and I am totally happy now! An example of customer friendliness from which we could learn something in the Netherlands. Rich, you're the best! :clap:
Fixed thread title, please see rule number 9. Pertinent portion: Please capitalize words in the thread titles. Thank you, Robert.

 

mso489

Preferred Member
Feb 21, 2013
26,965
1,650
I like 4noggins. They make an effort to always offer items -- pipes, tobacco, other items -- that you can't get anywhere else. Tambolaka comes to mind, and real briar Medico pipes.

 

fallsguy

New member
Jan 29, 2012
31
22
My favorite also. I always liked ( and still do) Pipes & Cigars, but since they moved to PA, we PA residents now have to pay sales tax.

 

simong

Preferred Member
Oct 13, 2015
548
0
I too found the service very friendly & efficient. Surprised though you haven't recieved the same customer service in your own country. The customer service I experienced whilst in Holland was second to none. Very attractive bikini clad shop keepers, most attentive to ones needs. Something I'm afraid here in England & at 4 noggins are simply not available.

 

aristokles

Senior Member
Jan 18, 2011
402
0
Er....fallsguy, if you live in PA and order from out of state you are supposed to pay sales tax on those purchases on a separate line of your state tax return. Just sayin'.

 

buroak

Preferred Member
Jul 29, 2014
1,858
0
The customer service I experienced whilst in Holland was second to none.
Well, there is customer service and there is servicing customers.

 

pauliepiper

New member
Feb 8, 2016
11
0
Rich and 4noggins are the best Ive dealt with. Now my one and only place I buy my baccy from.

Super fast replies to enquires/issues and orders processes asap.

Ive used all the other main internet retailers and now ive deleted my accounts with them.

Keep up the good work Rich and your team.

 
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