4noggins customer service is horrible. I lost a package from them after customs rejected the package because of "insufficient information" on the package. I sent them multiple emails but no reply. Too bad.
4Noggins had its glory days under previous management. They had/have their own line of blends, and had a good inventory of less marketed pipes in the U.S. like Parker and Hardcastle. That was where I got a small order of Indonesian air cured burley Tambolaka, which was definitely a sturdy blend. I hope they regain their mojo on customer service.
Try contacting through the “contact us” tab on their webpage. A friend got no response to an email, but a prompt reply when he used that method. It took over a week since the order was placed before it was sent. Glad to see you are picking the pipe up again robin
I had one mailed the same day, a couple I’ve emailed after three days and they shipped right away. Seems like delays can be an issue, but so far they’ve been responsive. Just not something I go to very often. This place is turning out to be a great place to find some aged tobacco reasonably priced.
Trying to order anything from @pipestud on Saturday morning is having me thinking how my wife must have felt on our honeymoon - 30 seconds of frantic activity and it’s over and I’m unsatisfied! (I did get lucky with one tin I wanted last week). He ships promptly!
Rich ran a tight bussiness and now I hardly dare to order .
A more assertive approach might help; I will post Jeff through the contact page and ask if foreign customers are still appreciated. It is his bread and butter, not mine.
OK, I got an email back (finally) saying the order was sent, so that's a relief.
It just a bit awkward not being able to get any replies for genuine concerns. Maybe Jeff is just snowed under with work/orders etc.