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mso489

Lifer
Feb 21, 2013
37,697
45,857
4Noggins had its glory days under previous management. They had/have their own line of blends, and had a good inventory of less marketed pipes in the U.S. like Parker and Hardcastle. That was where I got a small order of Indonesian air cured burley Tambolaka, which was definitely a sturdy blend. I hope they regain their mojo on customer service.
 

HawkeyeLinus

Lifer
Oct 16, 2020
1,502
8,225
Iowa
I had one mailed the same day, a couple I’ve emailed after three days and they shipped right away. Seems like delays can be an issue, but so far they’ve been responsive. Just not something I go to very often. This place is turning out to be a great place to find some aged tobacco reasonably priced.
Trying to order anything from @pipestud on Saturday morning is having me thinking how my wife must have felt on our honeymoon - 30 seconds of frantic activity and it’s over and I’m unsatisfied! (I did get lucky with one tin I wanted last week). He ships promptly!
 

forloveoffreedom

Starting to Get Obsessed
Apr 29, 2013
137
603
I was a long time customer when Rich owned the place. This new guy unfortunately doesn’t seem to care about the US online business. It’s a shame, maybe things will change someday.
 
Dec 10, 2013
1,162
1,160
Nijmegen, the Netherlands
Rich ran a tight bussiness and now I hardly dare to order .
A more assertive approach might help; I will post Jeff through the contact page and ask if foreign customers are still appreciated. It is his bread and butter, not mine.
 

captpat

Part of the Furniture Now
Dec 16, 2014
979
3,683
North Carolina
I purchased a few things when it was under previous management without issue, these recurring reports of indifferent CS and I no longer even visit their site.
 
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Etipton

Starting to Get Obsessed
Feb 24, 2021
167
256
Tennessee
I bought a pound and a half box of LBF from them back in the summer with zero issues, hopefully it will show up soon
 

SunriseBoy

Starting to Get Obsessed
Nov 18, 2021
110
177
Townsville
OK, I got an email back (finally) saying the order was sent, so that's a relief.
It just a bit awkward not being able to get any replies for genuine concerns. Maybe Jeff is just snowed under with work/orders etc.