Received a box yesterday the box was sealed in cellophane and the plugs was in a zip lock from the factory. Is this what it should look like and should it be very dry. I sliced a flake off and rubbed it out and it looks like paper mâché. Very difficult to light and no flavor at all. I have smoke plugs before but my first time for SG, and it was not a good experience. I even tried different sized bowls and fought it .