Where Do I Return This To?

[PaulieVA]

EDIT: Fixed Capitalization in Title - Bob

Bought this Peterson pipe about 2 months ago (Kilarney red series). Trouble when I first opened it. Carb coating was flaking and completely came off with a wet paper towel. Now the outer coating is coming off. My guess is that the pipe wasn't properly cleaned/conditioned prior to application. Do I contact Peterson or just cut my losses?

 

[BROBS]

First contact is where you bought it originally. Then Peterson.

did it knock on something?

 

[cosmicfolklore]

The Fanatical Peterson Fan Club (FPFC) is going to cancel your membership for this post. They hate it when people get Petes that turn to crap. Of course they will justify their rage with, "he must have smoked it wrong," or "he abused it in some way..." Or, they'll tell you to shut up and just smoke the thing...
They especially hate photographic evidence... because Petersons are all the best pipes in the world.

But, I truly hate this for you. I hope the vendor makes it good, and if not them, Peterson the company. May you find resolve to this with godspeed...

 

[kurtbob]

I just feel like you are gonna have an uphill battle no matter what. It’s a couple months old and I’m sure had several smokes in it? But hey, it never hurts to try! Have read a bunch on here about some Peterson’s having the same issue

 

[Peter Peachfuzz]

Where was it purchased and has it been smoked?

 

[PaulieVA]

Purchased it on 10/25/19 from smokingpipes.com. It has been smoked. It didn't knock on something, but started bubbling up when I was smoking it.

 

[kurtbob]

Purchased it on 10/25/19 from smokingpipes.com. It has been smoked. It didn't knock on something, but started bubbling up when I was smoking it.

SP has great customer service, it’s worth a try. Like I said you might get somewhere since this was a common problem with some Peterson’s

 

[Casual]

I have my first Peterson due in the mail tomorrow. Posts like this really make it feel like a gamble. Like when you are waiting to board your plane, and see your Pilot accidentally trip on the carpet on his way up the gangplank.

I’m going to pretend I didn’t see this post and just wait for the mail.

 

[cosmicfolklore]

Like when you are waiting to board your plane, and see your Pilot accidentally trip on the carpet on his way up the gangplank.

Or, it's 1972, and you just ordered a brand new Pinto... and then you watch the news...

 

[BROBS]

The Fanatical Peterson Fan Club (FPFC) is going to cancel your membership for this post. They hate it when people get Petes that turn to crap. Of course they will justify their rage with, "he must have smoked it wrong," or "he abused it in some way..." Or, they'll tell you to shut up and just smoke the thing...
They especially hate photographic evidence... because Petersons are all the best pipes in the world.

this isn't trolling or flaming?

I asked because I know they will ask the same thing..

 

[PaulieVA]

SP just got back to me and I'll need to mail it back for their inspection. I think that this problem arises from the gloss coating. I wouldn't be surprised if this was an issue with the Kilarney series. I like Peterson pipes, but this one didn't feel right from the start.

 

[BROBS]

Purchased it on 10/25/19 from smokingpipes.com. It has been smoked. It didn't knock on something, but started bubbling up when I was smoking it.

I would contact them, then Peterson.. someone should make this right IMO. Obviously there was some type of issue with the finish.

I have a couple Killarney's and also a Jekyll and Hyde with the gloss red finish as well as a few green that have the same gloss and nary an issue. Probably a bad batch of prepping if I had to guess. (dust left on the stummel)

 

[cosmicfolklore]

this isn't trolling or flaming?

I asked because I know they will ask the same thing..

It's experience. Once you've been here a while, you will see the differences.

 

[SpookedPiper]

That sucks but at least they are willing to take a look. As with most things in life, they just aren't made like they used to be. And it's not just Peterson's but most assembly line stuff has declined, in general.

Good luck!

 

[BROBS]

It's experience. Once you've been here a while, you will see the differences.

You're right. Every pipe you like is the best and everyone else's are shit!

 

[scloyd]

Check out this thread. Restoring an Atlantic 106 :: General Pipe Smoking Discussion - http://pipesmagazine.com/forums/threads/restoring-an-atlantic-106.63436/

There was an issue with some of the Peterson Atlantic pipes bubbling.

Maybe this thread will help.

 

[cosmicfolklore]

You're right. Every pipe you like is the best and everyone else's are shit!

It's like you don't even know me.

 

[danimalia]

I suspect SP/Peterson will help you out. That certainly doesn't seem like something you can chalk up to normal wear and tear on a pipe you've had for barely a month.

 

[jpmcwjr]

IBTL.

 

[wolflarsen]

Ouch ... poor Peterson. I'm intrigued by their history but repulsed by the frequency of piss poor quality. I'm sure they can produce a decent pipe on occasion but the odds sure seem low compared to other factory brands. If I were in your shoes I would send the photo directly to them for two reasons, 1) To let them know how bad their pipe sucked and 2) To give them a chance to redeem themselves. The issue with the pipe is Peterson's fault. Not the shop you bought it from.

I saw a Pete with this same issue on an ebony finish just the other day. This obviously not an isolated issue. You would think that a company's that has been around as long as Peterson would have figured out how to keep the finish on their pipes by now. The feeling I get is that they must not care.