Forgot to mention the guys at Nat Shermans treat you like royalty
Michael Herklots left as the GM of Davidoff New York a year or two ago to take over as Nat Sherman's Executive Director Retail and Brand Development. Michael is highly respected in the world of cigar and wine aficionados.
If I lived anywhere close to NYC, I'd definitely try to find out why he hasn't jump started Nat's pipe & pipe tobacco business like he has done on the cigar side.
It's appalling to me, for example, that Nat Sherman's web site doesn't even mention pipes and pipe tobacco at all -- in fact when you enter your DOB, you need to click and choose between "cigars" and "cigarettes."