Hope you enjoy Black House anthonyrosenthal.
I recently tried to restock my supply and Pipesandcigars.com sent me the wrong tobacco. I notified them right away and unfortunately it still has not arrived. I am leaving for a long trip without a new supply of Black House! I am doomed! I will run out for sure in a few days! LOL
To further add "insult to injury" they want me to send the incorrect tobacco back to them. After I emailed them if the correct tobacco did not arrive this afternoon the return would be delayed several weeks by my trip but I would do so; her response was "As long as we get it back everything will be fine." Really? Really? Fine for who?
Sending me "Fusilier's Ration" instead of "Black House" is an honest mistake (the order had 4 or 5 tobaccos in it all of which they initialed on the receipt etc.), though if part of your job description is to send out orders and you "check mark and initial" the orders I would hope you don't normally make this sort of mistake. And if you do; don't ask the customer to send back the wrong tobacco you sent them. It's not a pipe or a unique item. Maybe I am old fashioned?
They obviously don't appreciate my situation here. No Black House on a long journey! Oh bother... LOL