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Stonehaven

(41 posts)
  • Started 1 year ago by rock
  • Latest reply from peckinpahhombre
  1. rock

    rock

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    Stonehaven at Smoking pipes

    Posted 1 year ago #
  2. rmbittner

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    Wondered how long it would take someone to post this! Just ordered two bags (the per-person limit).

    Bob

    Posted 1 year ago #
  3. mctrav

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    Not seeing it in stock?

    Posted 1 year ago #
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    bogglor

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    Already gone, folks. Took 5 minutes. So sick.

    Posted 1 year ago #
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    bogglor

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    I mean that was faster than when 4Noggins had Penzance. I have been extremely lucky to be putting a TAD together at each exact moment.

    Posted 1 year ago #
  6. peckinpahhombre

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    But is this a good sign - that is, that esoterica finally has the machinery working to get this stuff out. I missed the in stock alert because I was on the phone and have been searching for Stonehaven for a long time. Am hopeful we might see more and soon.

    Posted 1 year ago #
  7. cleidophoros

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    4noggins still has them in stock.

    Posted 1 year ago #
  8. mikephillips

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    But is this a good sign - that is, that esoterica finally has the machinery working to get this stuff out. I missed the in stock alert because I was on the phone and have been searching for Stonehaven for a long time. Am hopeful we might see more and soon.

    I guess I'm not in-the-know, did Esoterica have problems at their factory, or were they doing it by hand?

    4noggins still has them in stock.

    I went there to buy up all they had in stock and didn't see it......no, I'm just kidding about buying all they have, but not about not seeing it in stock.

    Posted 1 year ago #
  9. cigrmaster

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    From what I have learned, JF Germain has a total of 6 people who work there and the equipment is 150 years old. They will never be able to keep up with demand.

    Harris
    Posted 1 year ago #
  10. mrenglish

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    +1 Harris. Same with Samuel Gawith unfortunately.

    Michael
    Posted 1 year ago #
  11. peckinpahhombre

    peckinpahhombre

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    Was lucky enough to snag 8 oz of stonehaven and 8 oz of penzance at 4 noggins. So I will finally get to try the fabled stonehaven.

    Posted 1 year ago #
  12. dnietosi

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    I think I would never try those two

    Posted 1 year ago #
  13. cigrmaster

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    peck, you just made the biggest mistake of your life. You will now be among the throngs who chase Stonehaven, you were better off being ignorant about the wonders of Stonehaven. lol

    Posted 1 year ago #
  14. mikephillips

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    Dnietosi, I haven't tried stonehaven, but Penzance is overrated in my opinion. It's a nice enough smoke, but overly mild and with a strange bitter aftertaste I couldn't put my finger on, but didn't like. It's a very popular tobacco, and of course everybody has their own tastes, but one I can live without. I felt the "And So To Bed" was a much more interesting smoke, though also too mild to suit me.

    Posted 1 year ago #
  15. rmbittner

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    dnietosi: I think Penzance and Stonehaven are two of the best tobaccos being produced right now. (Penzance is the only individual blend to which I dedicate a rack of pipes.) While I'd strongly encourage you not to write them off without trying them, the fewer people that like them the better. I'm more than happy to personally make up for any drop in sales among other pipesmokers.

    mikephillips: Ditto with regard to And So to Bed.

    Bob

    Posted 1 year ago #
  16. peckinpahhombre

    peckinpahhombre

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    I have tried penzance before and thought it was delicious. I have high hopes for stonehaven.

    Posted 1 year ago #
  17. cleidophoros

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    I went there to buy up all they had in stock and didn't see it......no, I'm just kidding about buying all they have, but not about not seeing it in stock.

    Penzance is still there, Stonehaven is gone it seems. I ordered mine and posted here 2 minutes later; sorry, someone must have grabbed them.

    Posted 1 year ago #
  18. rock

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    Well even though I ordered within one minute or so of being notified of it in stock and confirmation of my order I just received a email today saying me my order was cancelled. Letter stated they ran out and asked if I would like a refund. Don't know what to think of that.

    Posted 1 year ago #
  19. rickpal14

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    peck, you just made the biggest mistake of your life. You will now be among the throngs who chase Stonehaven, you were better off being ignorant about the wonders of Stonehaven. lol

    Truer(?) words were never spoken Harris!!!

    Proud Member of the BlackBlood Society...........
    Posted 1 year ago #
  20. rmbittner

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    Well even though I ordered within one minute or so of being notified of it in stock and confirmation of my order I just received a email telling me my order was cancelled. Letter stated they ran out and asked if I would like a refund. Don't know what to think of that.

    Yeah, I think smokingpipes.com needs to refine their system a bit. I was able to order two bags, but a day later I was told they only had one left to send me. I don't know how that happens; I would have thought my order would lock in the stock. But maybe when they're getting maybe dozens of simultaneous orders for the same product their system just can't keep up.

    FWIW, my e-mail also mentioned that they received a smaller-than-usual shipment, so there was less to go around from the outset.

    Bob

    Posted 1 year ago #
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    Well even though I ordered within one minute or so of being notified of it in stock and confirmation of my order I just received a email telling me my order was cancelled. Letter stated they ran out and asked if I would like a refund. Don't know what to think of that.

    Here's something to put in your pipe and ponder ...

    Internet vendors, even the large ones, are no different that the smallest Mom & Pop B&M in this regard:

    When an out-of-stock item is received, they contact their best customers first and the best customer are always given first dibs on that item and how much they want.

    OK, I grant that each shop and internet vendor has their own method for doing this, but if, for example, Joe's order history shows he is repeatedly buying 5 pounds and/or 30 tins of the pipe tobacco blends at a time and often, and I Jack is buying 2-4 ounces of this and that and 2-3 tins (which is a large order for Jack) every few months -- who do you think has a better chance of not getting a newly received, limited supply pipe tobacco?

    Yep, the poor guy can usually end up being one Jack-off.

    Posted 1 year ago #
  22. rock

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    Actually about 90% of my buying is done through them. If I found out that's what they are doing I would never order from them again though. I would hope it was a software glitch although it took them four days to find out. Usually they ship out quickly.

    Posted 1 year ago #
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    If I found out that's what they are doing I would never order from them again though.

    Not to caste any aspersions on Smoking Pipes or anyone else but, yes, I believe they all do this in one form or another.

    I see people talk about that here. Why, just yesterday, a member mentioned being contacted directly by an on line vendor saying they had received a small supply of a certain blend in bulk (not Stonehaven) and wanted to know if he wanted any -- IIRC, he bought the equivalent of a pound. Remember, this all apparently happened before the website "out-of-stock/sold out" was updated (I haven;t checked, maybe it never was updated).

    "If I ever found out ..." With all due respect, I don't think anyone would ever find out, unless they become one of those, what they label their best customers in Las Vegas as, "whales."

    Posted 1 year ago #
  24. rmbittner

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    rothnh wrote:

    When an out-of-stock item is received, they contact their best customers first and the best customer are always given first dibs on that item and how much they want.

    Just curious: Is this an assumption you're making, or do you know that this is how smokingpipes.com is handling this? Because I'd think that would be hard to justify logistically. I can't imagine that someone's taking the time to rank e-mail notifications based on ordering history before they pull the trigger and send out their blasts. And then scheduling several layers of blasts to different lists, to occur over the course of, what, five minutes?

    BTW, if you sign up for a smokingpipes.com account, you can go to your buying profile and see what "badges" you've earned. If anyone wants to do a comparison here -- comparing notes on our standing as customers in smokingpipes.com's eyes, as well as when we were notified about Stonehaven -- I can tell you this:

    I've earned a VIP Bronze badge: "You are among the most valued smokingpipes.com customers" as well as an Old Friend Silver badge: "You have done business with smokingpipes.com for more than 5 years," and a Tobacco Meister Gold badge: "You have tried more than 75 different tobaccos."

    I received my "In Stock" alert for Stonehaven via e-mail at 3:40PM (ET) on February 1. I immediately went online and placed an order. Confirmation e-mail came through at 3:46.

    Anyone else care to compare?

    Bob

    Posted 1 year ago #
  25. rock

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    3:46 for confirmation, looks like your more favored

    Posted 1 year ago #
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    bogglor

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    I just got the same message from SPC about there being no Stonehaven left. If orders were truly done on a first-come/first-served basis, then I don't even see how it's possible that I missed the boat.

    On Friday Feb 1, I received in the "in stock" notification at 3:41 PM. I placed the items in my cart at 3:42 PM and had received my order confirmation at 3:44 PM. I think I posted here around the same time. So, they mean to tell me that despite the fact that I ordered in the first 3 minutes of it being available, I am out of luck?

    No. Something stinks here, and I am pretty sure the situation is exactly as rothnh has described. I believe them to be giving preferential treatment to high volume customers in this circumstance, particularly when it comes to a tobacco you basically get 3-4 chances a year to order, if that, and you have to be insanely lucky to do even get in that window.

    I am canceling my entire order.

    Posted 1 year ago #
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    Bob,

    Here's a better comparison that would illustrate my point.

    How may puffers here tried to order Stonehaven? How many got none (no brainer here, LOTS).

    How many customers were actually able to order and receive some Stonehavem (not many).

    How many of those few who were actually able to place an order successfully are very good customers (using that scale you mention)?

    Of course, there's no way to tell for sure. But I'd wager both monthly pension checks that, the answer to my last question is: "The best customers got first dibs (their order filled first, ahead of the gaggle)."

    Of which, since you, Bob, got a pound of Stonehaven, appear to be at least somewhere near the top of the "who gets some" scale.

    Posted 1 year ago #
  28. rmbittner

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    3:47, looks like your more favored

    Possibly. But I'd hate to put too fine a point on this; it could come down to how our ISPs handle traffic. I'd love to hear from more folks, though, to see if there's a pattern of frequent customers receiving earlier notifications.

    Bob

    Posted 1 year ago #
  29. rmbittner

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    bogglor:

    I believe them to be giving preferential treatment to high volume customers in this circumstance, particularly when it comes to a tobacco you basically get 3-4 chances a year to order, if that, and you have to be insanely lucky to do even get in that window.

    Can you share with us what your badge rankings are with SmokingPipes.com? That might help us get a better handle on this.

    Bob

    Posted 1 year ago #
  30. rock

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    Or comparing the order numbers on the invoice, that will show who ordered first.

    Posted 1 year ago #
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    Can you share with us what your badge rankings are with SmokingPipes.com? That might help us get a better handle on this.

    Bob, we'd need a lot more empirical data from a lot more people to prove or disprove my obviously opinion-based suggestions. Sadly, that information is not available to us and getting a handful of invididual account info won't run that puppy down.

    Posted 1 year ago #
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    bogglor

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    Sure, I have no issues sharing anything. I have a 'Tobacco Meister Bronze' badge, but that is all. I have placed 3 orders prior to this one and have spent $217.04 over these 3 orders. My most recent order containing the Stonehaven and some other stuff to get up to the free shipping threshold was for $117.45. So, I have spent a pittance there compared to most folks although I'm sure I was among the fastest to order.

    Posted 1 year ago #
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    FWIW, I tried placing an order within the first 3 minutes of the Email being received. I was unsuccessful. I order what I consider to be quite a bit, but it's only about five or six $100-$140 orders and a few $10-$200 estate pipes in the last year, which likely doesn't put me in the heavier hitter bracket, I'm sure.

    Posted 1 year ago #
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    Just curious: Is this an assumption you're making, or do you know that this is how smokingpipes.com is handling this?

    Just to be perfectly clear to Bob here and anyone else reading this thread, my views are strictly my own, I don't have any proof of any of this, other than my own observations, what I have read and what I have experienced over time.

    I feel it is just sound business practice for anyone doing this -- a bit sad for us on the lower rungs of that ladder, but hey, it is what it is. It won't stop me from ordering for any of the online vendors I order from and that certainly includes Smokingpipes.com.

    Posted 1 year ago #
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    bogglor

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    I just received the following message from a member of their sales/support staff explaining the situation:

    ---

    Believe me, I understand your frustration and disappointment with this
    issue. I would like to take a few minutes to go into a little detail
    here about what has happened with the Stonehaven. The last shipment
    that we had received from the distributor was back in September. The
    shipment that we received on Friday was only for 15 bags in total. We
    have hundreds of customers if not more who have signed up for the
    email alert on the Stonehaven. Once that shipment came in, the email
    alert was sent out to everyone at the same time. The 15 bags that we
    had sold out immediately which is why it showed as out of stock a few
    minutes after the alert went out. Many customers had the Stonehaven in
    their shopping cart in those few minutes and even though it was in the
    cart, the stock had already run out before the finalizations of those
    orders. The ordering system should have shown you and the other
    customers that fell into this issue a message that it was already sold
    out, that did not happen and we will have the IT department look into
    that for us. We had quite a few customers that this has happened to
    with this latest round and we do apologize for the trouble and
    disappointment.

    Please know that we do not offer it on a preferential customer basis,
    we would like to see all of our customers no matter how long they have
    been buying from us or how much they have spent with us get what they
    order when they order it. That is one of the reasons that we
    implemented the email alert system for tobacco so that something like
    that would not happen.

    Again we apologize and understand where you are coming from. Thank you
    for including the link from the forum. I have shared that with our
    Management team as well. I hope that you will continue to so business
    with us and please let me know if there is anything else I can help
    with.

    I will cancel your order out for you and refund for it, it usually
    takes about 3-5 business days for the funds to repost to your card
    depending on your card issuer

    Posted 1 year ago #
  36. rmbittner

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    Thanks for posting that, Bogglor!

    Posted 1 year ago #
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    bogglor

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    So, to recap - hundreds of notifications went out for a 15 bag supply. Chances are we'll see more than a few of those pop up on Ebay in a couple days. Hmm.

    Given the following:

    1) Retailers restocked around every 4 months
    2) 15-?? bags per restock
    3) Hundreds of notification emails sent out
    4) Approximately 2 minutes of time to work with to get an order filled (maybe)

    I think I have a better chance of the following happening in the coming months:

    1) Getting dealt AA 3 times in a row at a poker table
    2) Getting a triple double in a pickup basketball game to 11
    3) My 3 year old son saying he'd like to use the potty
    4) Menage-a-trois with Victoria's Secret models

    Posted 1 year ago #
  38. rmbittner

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    4) Menage-a-trois with Victoria's Secret models

    I wonder how many e-mail notifications go out when this becomes available. . .

    Posted 1 year ago #
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    Besides the "very good customer" soliloquy I've mused and opined about in this thread, I think one's "chances" -- like so many things in life -- are improved by a certain percentage based on the effort one decides to put in.

    I know a guy who has called dozens if not hundreds of tobacconists at locations across the country to set up a data base on which of them sold a particular tobacco product and of those, which would take orders over the phone, accept credit card payment, and ship product, if in stock, to him. Every week (or more often), he calls his "list." He uses his cell phone, numbers are in his directory.

    Hellaciously time consuming and it sounds over the top for sure. But he does keep well ahead in his stock of the hard-to-get products he wants.

    Posted 1 year ago #
  40. jiminks

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    Rmbittner asked, " 4) Menage-a-trois with Victoria's Secret models

    I wonder how many e-mail notifications go out when this becomes available. . . "

    I got mine last week, but then again, I'm a preferred customer.

    Posted 1 year ago #
  41. peckinpahhombre

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    I have a VIP Silver badge at smoking pipes and didn't get any stonehaven - thought I was in time but sol.

    Posted 1 year ago #

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