Smokingpipes Fail

Placed my SP order on Tuesday, was confirmed and billed. Now I have no problem with getting a notice that something needed to be back ordered and would ship when they received more, or change it/cancel it. But I get an email today at 3:30PM when the shipment was to be delivered telling me an item was out of stock and call them. So when I called them the entire rest of the order was not shipped. It was a busy day, well yeah and you knew it would be, and this wasn't the first IPPD. I expect a level of customer service that is top shelf. I buy almost everything of the internet, and every vendor I use meets a certain standard.
So they dropped the ball, I canceled the entire order. P&C is an example of quality customer service that meets my standards. Their POS doesn't charge you for items that are backordered/out of stock. SP charged my card for the full amount and was three days until they contacted me...Fail

Well it’s not a great big deal, and I’ll probably order from them again. The reason I canceled the order really had to do with the conversation on the phone. This was a clear POS software issue that confirmed a stock item held in peoples shopping carts. It works real time and knows the inventory and updates the website and inventory lists. Had nothing to do with packing or anything else along those lines. Wednesday morning they had in their hands a list of a few orders that got double processed. Twenty minutes to write out a few emails would have been the right action.
The fact they didn’t get to me until Friday afternoon with an email to call them is what upset me, this also means nothing will be done until Monday. I always get free shipping and it’s always 2 days, so I got my P&C package and while unboxing it the email from them popped up. When your feet are held to the fire for 20 years as mine were, I hold people doing business on the net to a high standard. It’s just my way of saying, you screwed up and hopefully you’ll avoid this in the future. P&C, Amazon or Newegg doesn’t matter. Every customer is golden, that’s business 101, and 1000’s of dead .coms to prove it.
Be honest if you had a $500 pipe in your shopping cart, hit the button. Got the confirmation on the pipe you wanted to spend that much on was on the way. Then get an email 3 days later telling you sorry, we knew it was sold, but were too busy to let you know earlier. Would you like one of our others. I think you’d be a bit pissed.
Oh and I did tell them my friend Harris, who buys a lot from you, recommended you .

We keep crossing PM's lols

Ah yes the CC was an issue also.