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Problem With My New Pete

(19 posts)
  1. davet

    davet

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    A blemish has appeared in the finish of one of my new Peterson bulldogs. It looks as though its lifting under the clear coat. This is quite a let down as I've only smoked it about a dozen times. Any suggestions ?

    Posted 3 years ago #
  2. weezell

    weezell

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    I'd be very upset...

    "The weez..."
    Posted 3 years ago #
  3. rblood

    rblood

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    Email Peterson's, if it's a finish defect they will make it right. Shop@peterson.ie

    Posted 3 years ago #
  4. drwatson

    drwatson

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    Is that the Fermoy series? If so they are one if the Peterson's that have the heavy shellac finish, if they get alittle to hot they can create a bubble. I've have it happen once on a Kaywoodie.

    John
    Posted 3 years ago #
  5. davet

    davet

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    Is that the Fermoy series?

    Yep, a Fermoy, I guess it doesn't take much heat as I've been being careful while breaking it in. No problems with my Ebony Killarney Bulldog that I got at the same time, fingers crossed though.

    Posted 3 years ago #
  6. reniaeats

    reniaeats

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    Davet, contact the company you bought it from. Usually way quicker than going directly to Peterson. We occasionally see this on a few different series from Peterson and we just send the customer a new pipe, then handle swapping it out with Peterson ourselves. If you go directly to them it can take a long time to get it switched out.

    Renia
    Posted 3 years ago #
  7. disinformatique

    The Pipe Monk

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    Best advice Renia. What's your business website, if I may ask?

    Chris

    Albert Einstein was once quoted as saying, “I believe that pipe smoking contributes to a somewhat calm and objective judgment in all human affairs.” One of the reasons behind this statement is that pipe smoking is meant to be a slow leisurely activity. It takes patience to smoke a pipe. Unlike cigarettes and cigars, there is a certain amount of technique to smoking a pipe. Where cigars and cigarettes can just be picked up, lit and puffed on, pipes require the development of a technique in order to get the best smoking experience.
    Posted 3 years ago #
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    theediabeticman

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    Like RBlood said, contact them
    They have taken care of me in the past with a flaw

    Inspirational quote to be inserted during an inspirational moment
    Posted 3 years ago #
  9. davet

    davet

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    Thanks for all the advice, I'll contact the company. Shame, I was very happy with that pipe.

    Posted 3 years ago #
  10. mso489

    mso489

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    Petes are so good, when they're good. I've been lucky, with five or six of them and no problems. Other peoples' problems make he hesitate to think about new Petes. There are so many good pipes around at really good prices.

    Posted 3 years ago #
  11. jpmcwjr

    jpmcwjr

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    I've had great support for my Pete's- one was exchanged quickly, no problem at all.

    I know that you believe you understood what you think I said, but I'm not sure you realize that what you heard is not what I meant.
    Posted 3 years ago #
  12. davet

    davet

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    Update, after contacting Smokingpipes they requested I return it and they would exchange it or refund the cost. I replied that shipping was prohibitive and that I didn't want a replacement as it was a gift and I would eventually have it refinished locally. They offered a credit to my account when I have it refinished. I have only had a couple of interactions with their customer service and they have been wonderful to deal with. I truly can't remember the last time dealing with a company was this easy, effortless and smooth. Hats off to someone actually doing it right.

    Posted 3 years ago #
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    theediabeticman

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    Hey Davet good to know
    My co-worker had the same thing happen to him with his Fermoy on the inaugural smoke...might be an issue with a specific batch

    Posted 3 years ago #
  14. shikano53

    shikano53

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    That's unfortunate. I had the same thing happen on my Brigham Klondike only it was 3 of those spots. I've only smoked 3 bowls in it and they were all very careful bowls.

    Posted 3 years ago #
  15. wyfbane

    wyfbane

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    Smokingpipes has amazing customer service.

    Sorry to hear about your Pete.

    Posted 3 years ago #
  16. mrbigglesworth

    Lee

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    Lacquer? Clear coat? Shellac? I thought pipe makers were only supposed to use wax?!?!

    "I don’t want any of your statistics; I took your whole batch and lit my pipe with it." - Mark Twain
    Posted 3 years ago #
  17. nutcracker

    nutcracker

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    Once cured, none of those finishes are a hazard to you health.

    Posted 3 years ago #
  18. jpmcwjr

    jpmcwjr

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    Lacquer? Clear coat? Shellac? I thought pipe makers were only supposed to use wax?

    Some of the very best pipes have several very thin coats of shellac, sanded and/or buffed in between, finished with carnauba wax and lots of buffing. When done right, you'd not even think it had such a background!

    Posted 3 years ago #
  19. davet

    davet

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    I don't know what the finish was but it is gorgeous, was gorgeous. Still is depending on the angle you view it.

    Posted 3 years ago #

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