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P&C has Esoterica

(88 posts)
  • Started 5 months ago by cohibajoe
  • Latest reply from recluse
  1. cohibajoe

    cohibajoe

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    Go get it!!!!

    Posted 5 months ago #
  2. sonnyblack

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    Snagged some Margate. Thanks for the heads up.

    Posted 5 months ago #
  3. mikefu

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    Thanks Joe! I usually buy it from my local B&M, but the prices are a lot better at P&C. I finally got another bag of ASTB, and a couple others, including Woodbridge, which I've been long intrigued by and have never found. Much appreciated.

    Posted 5 months ago #
  4. spartacus

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    I was able to get a couple I needed. Thanks!

    Posted 5 months ago #
  5. recluse

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    Finally snagged a bag of Penzance. You're a saint cohibajoe!

    Posted 5 months ago #
  6. xingpao

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    They have been listing it sporadically so keep checking if you need some and it shows out of stock.

    Posted 5 months ago #
  7. mindglue

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    Get couple bags, that never tried before.Thank you very much!

    Posted 5 months ago #
  8. lightmybriar

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    Wow...had a bag of Stonehaven in my cart...went through the checkout process, and it sold before I could finalize the order. Yikes! Thanks for the heads-up. The hunt continues!

    On a pipe adventure
    Steve
    Posted 5 months ago #
  9. zack24

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    The hard to get ones are gone, but there is a pretty good selection still available...

    Posted 5 months ago #
  10. spartacus

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    Keep checking. Stonehaven and Penzance were sold out. I checked a few times and them they were available gain.

    Posted 5 months ago #
  11. ron123

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    Wow...got some Pembroke. Penzance is still showing out, but was good to get the Pembroke before everything was gone.

    Posted 5 months ago #
  12. donjgiles

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    Awesome, my first bag of Dunbar.
    Thank you my friend!

    Don

    Posted 5 months ago #
  13. rdavid

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    Yeah, looks like they had a second drop within hours of the first one earlier today. Is this a common thing?

    Also wondering why Margate is so plentiful and Penzance still really sporadic.

    "May my last breath be drawn through a pipe, and exhaled in a jest." Charles Lamb
    Posted 5 months ago #
  14. cohibajoe

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    My last order I did get a Dear John letter...Since I did catch this quick, let's see what happens.

    Posted 5 months ago #
  15. weedsnager

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    I got a bag off penzance...naturally....it’s showing back ordered now !!!

    Posted 5 months ago #
  16. rdavid

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    Not defending P&C but that's gotta be tough trying to manage hundreds if not thousands of orders for the same product all at once.

    Sat this one out. Kinda fun to watch from the bleachers!

    Posted 5 months ago #
  17. weedsnager

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    No other retailer has that problem
    It’s 2019
    Not 1977

    Posted 5 months ago #
  18. ray47

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    I steer clear of these kind of manufacturers because their blends are always "Out of Stock".

    Posted 5 months ago #
  19. seanv

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    ^^ this. If I see it available then okay. I don’t seek it out, there are far too many other blends I enjoy

    Posted 5 months ago #
  20. kdfva

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    Second time getting the dreaded B/O 'dear john' letter from P&C. I did score 3 tins of Dunbar from Iwan Ries yesterday via their email notice process so not a complete loss.

    Posted 5 months ago #
  21. carolinachurchwarden

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    I snagged a tin of Margate, since I haven't tried it yet. I don't actively seek these out, but if they land and I have a chance, I'll pick something up all along.

    "If you can't send money, send tobacco." - George Washington

    Posted 5 months ago #
  22. rdavid

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    I snagged a tin of Margate, since I haven't tried it yet. I don't actively seek these out, but if they land and I have a chance, I'll pick something up all along.

    This is where I'm at also. Margate is fantastic and have been able to snag about 2 lbs. just being in the right place at the right time at the right price. They are certainly good tobaccos but I just won't pay any extra or premium prices.

    Posted 5 months ago #
  23. cohibajoe

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    Let's see...the 2oz Tins shipped out...Nothing yet on the 8oz bags..Status: Processing

    Posted 5 months ago #
  24. rdavid

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    Betcha P&C shipping dept. having a busy day today.

    Hoping they didn't oversell too much. Going to be a lot of weeping, wailing and gnashing of teeth!

    Posted 5 months ago #
  25. rdavid

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    I've witnessed several drops over the last few months on various online retailers but zero, zip, nada Esoterica on smokingpipes...

    Wonder what's up with that?

    Posted 5 months ago #
  26. cohibajoe

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    2-3 weeks ago I did get a In-Stock alert from SP. Buy the time I looked at my Email it was Sold Out.

    Posted 5 months ago #
  27. spartacus

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    Just got the Dear John call from P&C. All 8 of your Esoterica tobaccos were canceled. We oversold… Sorry, they said. Ridiculous that they can’t keep track of what they are selling.

    Posted 5 months ago #
  28. litup

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    I went against my better judgement and placed an order with them yesterday too. I placed two orders. One was cancelled outright by P&C (8 oz. of Penzance) and one was only partially filled. Hooray for me, I get to pay $8 shipping for a tin of And So To Bed and Margate.

    I've had decent experiences with them when ordering stuff that no one else wants but more often than not when they have Esoterica or they run a sale that's too good to pass up, crud like this happens.

    Posted 5 months ago #
  29. fluffie666

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    I went against my better judgement too and ordered a bag of Dunbar an hour after I found out P&C had Esoterica in. To get free shipping I added 2 lbs. of LBF (which they have in stock at a very nice price right now ) to my order. I checked on the status of the order this morning to find out that Dunbar was out of stock. Long story short, I send P&C's customer service some messages, ended up making a phone call to cancel the rest of the order. Instead of canceling they just made the LBF purchase a little better for me. I'm sure the csr department at P&C had a rough day today. It's human error coupled with living in a computerized world and the nature of the Esoterica beast that allows for this stuff to happen. I know it's frustrating. Try not to beat the csr's over the head though. I believe P&C does do their best to make it right if they screw up. I've never had a problem with them where they left me an unhappy customer.

    Posted 5 months ago #
  30. xingpao

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    I was able to get a bag of dunbar, penzance and stonehaven, so I had a very good Esoterica month after getting stoney and penz bags earlier this month.

    Posted 5 months ago #
  31. recluse

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    Correction. No Penzance, Stonehaven or Margate. My order was back-ordered and canceled.

    Lame. I'll keep this in mind for next time.

    Posted 5 months ago #
  32. spartan99

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    I've witnessed several drops over the last few months on various online retailers but zero, zip, nada Esoterica on smokingpipes...

    Wonder what's up with that?

    SPC had an Esoterica drop on March 7th.

    Posted 5 months ago #
  33. spartacus

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    Try not to beat the csr's over the head though

    I'm not that way.

    I blame P&C, not the people that work there. They can tell me when I order 16oz of bulk tobacco that they only have 6oz left but don't know when they are out of bags. Doesn't make sense. But... it is what it is. I spend a lot of money on tobacco and have spent a lot of money at P&C.

    I choose where to spend my money and where not to. I choose not to spend it at P&C anymore. There are some great companies out there want my business and I'll oblige.

    Posted 5 months ago #
  34. skydog

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    I'm a fan of P&C since they've gotten their packaging on par with other sites. They've always done me right in the end. I'm a happy customer even though, once again, I was one of the ones they oversold esoterica to. I knew it was a possibility when I ordered.

    Esoterica is definitely high quality tobacco and I'll enjoy the little bit I have stashed away. Finding other quality tobacco's and having a little of your favorite Esoterica's stashed away makes me fret less over whether I was able to snag a tin in the most recent drop.

    Posted 5 months ago #
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    bent1

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    Placed order for bag of Margate, Dunbar, & tin of Dunbar. Order shipped complete with the tin of Dunbar. Both bags were canceled, and charged tax on the original order! Not happy.

    Posted 5 months ago #
  36. recluse

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    Just got the Dear John call from P&C. All 8 of your Esoterica tobaccos were canceled. We oversold… Sorry, they said. Ridiculous that they can’t keep track of what they are selling.

    I didn't even get an email to notify me that my orders were back-ordered and canceled; I had to check my account's order history on their site after work to find that out.

    Pretty awful. I'm going to avoid ordering through Pipes & Cigars in the future given this has happened multiple times with others.

    Posted 5 months ago #
  37. recluse

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    ...and charged tax on the original order! Not happy.

    Same here. Looks like I paid for the privilege of false advertising.

    Posted 5 months ago #
  38. mindglue

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    I checked status of my order, and found that it was canceled. Its life..

    Posted 5 months ago #
  39. mikefu

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    Mine was cancelled also. No email or calls though. I love Russ and I love the the H&H line (l’m smoking one right now), but they seriously need to do something about their inventory controls. Every time something like this happens, for every comment on every forum/Facebook group, there are hundreds of people reading about how P&C shafts customers. Unfortunately 90% of the time they do a great job, but these 10% issues create outrage and destroy reputation. How come everyone else who sells pipe tobacco can handle drops without overselling by outlandish margins?

    Posted 5 months ago #
  40. cohibajoe

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    Yep...Also my order. Never had this happen. Very Poor system at P&C.
    And I got this one early. Shame on P&C.

    Posted 5 months ago #
  41. donjgiles

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    Mine was canceled too

    Posted 5 months ago #
  42. morgansteele

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    Yep, my order was canceled. They didn't call. They didn't write.

    Posted 5 months ago #
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    ekert

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    Mine was cancelled too, 6 different bags ordered (no Penz or Stony) and 0 are shipping.

    Posted 5 months ago #
  44. sonnyblack

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    I wonder if it was a problem with the stock on the bags. Grabbed a tin of Margate and then went back for a tin of ASTB about 30 minutes later. Both shipped luckily.

    Posted 5 months ago #
  45. litup

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    Here's what Russ had to say about it on Facebook:

    Posted 5 months ago #
  46. admiral

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    I like more the system where you can sign up and wait your turn. Once something shows up and you are signed for it, you got a notification and few days to buy it. If you decide to pass, then whats left is released to the next in the row.

    Posted 5 months ago #
  47. cohibajoe

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    I like more the system where you can sign up and wait your turn. Once something shows up and you are signed for it, you got a notification and few days to buy it. If you decide to pass, then whats left is released to the next in the row.

    This is what IR&C does...Yet I did get my Esoterica order from Mars, Milan & TopHot this week. Now waiting for the Next Drop.

    Posted 5 months ago #
  48. recluse

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    Here's what Russ had to say about it on Facebook:

    Technology is hard. Good thing other competitive options don't share this issue.

    Posted 5 months ago #
  49. spartacus

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    Good things we have choices. I'm done with P&C.

    Posted 5 months ago #
  50. chasingembers

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    My post was deleted it seems. Interesting.

    I like coffee exceedingly.
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    Posted 5 months ago #
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    ekert

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    I would love if they implemented a VIP program. I spent around $10k with them last year and am receiving 0 bags that I ordered. The same thing happened with the last Eso drop, which is one reason why I have been buying more from other sources.

    Posted 5 months ago #
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    jeff540

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    Online sources certainly have their place, especially large quantity orders of more readily available blends. However, B&Ms can't be beat for the ability to hold things for you when/if they come in. Actually getting the Esoterica blends you're looking for is worth the few dollars more you pay for tins and bags.

    Posted 5 months ago #
  53. spartacus

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    My post was deleted it seems. Interesting.

    Hum... that is interesting. Did you have a potty mouth?

    Posted 5 months ago #
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    bent1

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    Placed order for bag of Margate, Dunbar, & tin of Dunbar. Order shipped complete with the tin of Dunbar. Both bags were canceled, and charged tax on the original order! Not happy.

    P&C customer service corrected the tax & shipped (1) tin as if the order total was over $80 (aka Free)! Giving a thumbs up for the correction & doing this customer right.

    Posted 5 months ago #
  55. rdavid

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    Wow... What a mess. Sure hope they get it figured out.

    This Esoterica frenzy borders on insanity. I really do like Margate and want to try Penzance but this is getting stupid ridiculous.

    Posted 5 months ago #
  56. chasingembers

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    Hum... that is interesting. Did you have a potty mouth?

    Never do on here. Just likened recent developments to not so distant past P&C issues.

    Posted 5 months ago #
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    bent1

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    Thought.....what would go a long way is to contact people who had their orders canceled as soon as the next shipment arrives, before it’s posted ‘In Stock’ on the website.

    Posted 5 months ago #
  58. carolinachurchwarden

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    I like the sign up idea. Kind of like on SP's where you're placed in a que for the email, but instead it's a que for the purchase that holds the product for your place in line. You have several days to decide and purchase, before its released to next person in line for it. That could solve a lot and slow the train down a bit. No more pinching, biting and fighting to get in, just to buy it and find out its oversold. Just a thought.

    Posted 5 months ago #
  59. sablebrush52

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    Shop B&M's. I paid considerably less for Penzanace and Stonehaven from my B&M sources than the prices quoted by P&C. Their other Esoterica prices are about the same as my B&M sources. So you're not getting any bargain, nor any advantage, from P&C, unless you hit the magic free shipping amount. And you'll be paying tax in the near future, if you're not already doing so. So shop B&M's. I have all of the Esoterica that I'll ever need. If it stops being made and distributed tomorrow, I don't care. It wasn't difficult to find. I just didn't waste time stalking or pining at the portals of online stores.

    It is better to remain silent and be thought a fool than to open one's mouth and remove all doubt. - Mark Twain

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    Posted 5 months ago #
  60. rdavid

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    It wasn't difficult to find. I just didn't waste time stalking or pining at the portals of online stores.

    Yep. Thinking this is the way to go. You and Embers both have mentioned this numerous times.

    No B&M's around here so I'll have to get on the phone. Should I make contact first as an interested customer and approach the Esoterica subject at a later time? I really would like to establish a relationship with a few B&M's and don't want to appear to be a lunatic Esoterica hunter...

    Posted 5 months ago #
  61. dcon

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    Sable, the unfortunate reality is that B&Ms do not exist as an option for a lot of us. I prefer to support local and have even managed 2 B&Ms in the past. I live in a large metropolitan area and the closest 'real' pipe tobacco store is TobaccoPipes in Tampa (200 mile away) which, has an online presence.

    Duane
    (Not Embers)
    Posted 5 months ago #
  62. dcon

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    I would, also, like to add that if we do not support the online stores they, too, will go the way of the dodo. FDA issues aside, these online stores support these forums, are a primary source for many of us, and if they disappear...

    Posted 5 months ago #
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    jeff540

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    Dcon:
    If you don't have a pipe specific B&M within 50 or 60 miles, then talk to the owner of your nearest "vape" or cigarette shop. They can sign up and purchase from the same wholesalers as all the pipe-based B&Ms. Just commit to purchasing what they get for you.

    I picked up several tins of FVF, Wessex, and Rattray's last year that were consistently out of stock online by chatting with the owners of a local outlet shop that I pass daily on my commute. I'm fortunate to have two great B&Ms within 30-minutes of me (Blacksburg Tobacco and Milan Brothers), but a third very convenient stop on the way home is a nice addition.

    Posted 5 months ago #
  64. dcon

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    jeff540, I have actually had several "vape" stores make such an offer. I will say, from experience, that just because you have a retail license and can purchase at wholesale, not everything is available to buy. Unobtanium, is just that for a lot of these startup vape-smoke shops as well. Volume requirements and waiting lists (yes, they exist for retailers, too) preclude a lot of these stores getting involved in the legitimate pipe tobacco business.

    I am, also, not inclined to support businesses that are assisting the decline of the pipe smoking that I prefer.

    If I have to go on a phone hunt to find an accommodating B&M (honestly, I am sure that I could ){lots of good folks in this business}that time could secure my needs online and help keep another reliable source alive.

    Posted 5 months ago #
  65. sablebrush52

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    Sable, the unfortunate reality is that B&Ms do not exist as an option for a lot of us. I prefer to support local and have even managed 2 B&Ms in the past. I live in a large metropolitan area and the closest 'real' pipe tobacco store is TobaccoPipes in Tampa (200 mile away) which, has an online presence.

    L.A. has little to no pipe tobacco left. I prefer to support local, but local has left the station. Your reality is my reality, and I chose not to accept that and did something about it.

    The closest B&M I deal with is about 800 miles from me and has no online presence. You find B&M's and make calls until you make a connection, become a regular customer, even if it's by phone and by mail, buy various tobaccos and goods like any local would, and as a good customer, get your unobtainium when it shows up.

    EDIT:

    I would, also, like to add that if we do not support the online stores they, too, will go the way of the dodo. FDA issues aside, these online stores support these forums, are a primary source for many of us, and if they disappear...

    Odds are that online sales of tobacco will be banned, so you're playing long odds here. These businesses will not disappear. There's this thing called mail order.

    It's not an either/or. But I'd put my bets on B&M's if I had to make a choice for the longer term.

    Posted 5 months ago #
  66. cohibajoe

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    Last Update for P&C...
    "Thank you for contacting Pipes and Cigars! Regrettably, there was an inventory error with the Esoterica pipe tobacco, and we will be unable to fulfill this order. We are very sorry for any frustration this may have caused. We have forwarded your concerns to our management team, and an agent will be reaching out to you as soon as possible. If we can assist you with anything further in the meantime, please let us know. We’ll be happy to help!"

    Time for me to move onto a New thread for the next dump of Tobacco....

    Posted 5 months ago #
  67. chasingembers

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    Thought.....what would go a long way is to contact people who had their orders canceled as soon as the next shipment arrives, before it’s posted ‘In Stock’ on the website.

    After a previous problem, they issued those affected with $50 gift cards.

    Posted 5 months ago #
  68. rdavid

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    Time for me to move onto a New thread for the next dump of Tobacco....

    Hey cohibajoe. Even though this last drop turned into a train wreck, please understand I (we) appreciate your efforts. Your personally responsible for fattening my Margate stash and it's very much appreciated.

    Posted 5 months ago #
  69. sonnyblack

    sonnyblack

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    Yes, thank you Cohiba for the original post!

    Posted 5 months ago #
  70. cigrmaster

    cigrmaster

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    Joined: May 2012
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    When I bought almost all of my SG Best Brown, Full Virginia and St James flakes in the summer of 2012 I bought most of it from small mom and pops with little to no internet presence. These people were more than happy to sell in 5 pound lots with no limits. Hell one guy was giving me a 10% discount for 5 pounds and over.
    If I were looking for any SG now, I would be calling small mom and pops in the low tax states. Don't start asking for SG right off the bat, start with a couple of your other favorite blends and then feel them out for the SG. Cherry pickers are a turn off for most tobacconists.

    Harris
    Posted 5 months ago #

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