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Kudos To P&C

(21 posts)
  1. mrjerke

    JJ Pipes

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    After a recent thread regarding some questionable packaging I thought I would share my latest experience in hopes that it would send some customers their way.

    I placed an order a few weeks back during the Dunhill special and did receive a package that could've been secured better. (Still couldn't beat the deal they had going on though!) I followed that up with another order on the Escudo special that was definitely better packaged. (And who doesn't love a good Escudo deal!)

    This Friday I placed an order over the phone through a gentlemen I believe said his name was Gary. I've had the pleasure of dealing with him multiple times recently and is a very friendly guy. The order arrived today, 2 days from the day of purchase. That is as fast as you get. I also must make note that the tins were indiviually bubble wrapped with additional bubble wrap over the entire order. You really couldn't package it any better.

    I write this to alleviate any concerns one might've had from placing an order through them. Russ obviously listened and gave feedback to his team and they responded. A job well done from P&C, you will continue to get business from me!

    Jordan

    "The trick is to enjoy life. Don't wish away your days, waiting for better ones ahead." - Marjorie Pay Hinckley
    Posted 5 years ago #
  2. petes03

    petes03

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    Yep, my last order was packaged in the same manner! Everything was secure and double bubble wrapped! I've been in contact with Russ through PM some here lately. He said he was disturbed to hear how orders were being shipped, and he's been working very hard to get it straightened out. I told him how pleased I was with my last order, and with how fast the problem was solved. Russ is a first class guy, and I have a great appreciation for all that he does for us!

    Posted 5 years ago #
  3. anthonyrosenthal74

    anthonyrosenthal74

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    Good to know they treated you well. I should have a package coming from them pretty soon. I intend to to let everyone know how that package comes. I'm keeping my fingers crossed, and having some faith in them.

    Arrrrr, shiver me timbers! International Talk Like a Pirate Day is September the 19th!!!
    Brothers Of The Black Frigate
    Posted 5 years ago #
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    Anonymous

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    i received 5 8 oz. tins of abingdon and 5 bristled cleaners and each tin was super wrapped and everything came in in great shape! that was a first - it was great!

    Posted 5 years ago #
  5. tbradsim1

    tbradsim1

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    Received my 5 back order tins of Nitecap and they were super wrapped, thank you Russ and whomever else is responsible for the change.

    The Old Cajun
    Posted 5 years ago #
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    Anonymous

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    On my last order during the Dunhill promotion and the simultaneous Sutliff promotion, I got all my Dunhill tins but the Sutliff cans were all on back order. I got my nine Dunhill tins, a few weeks ago, but the package's packing was sloppy. Luckily, all the tins were fine.

    This was before Russ got into it.

    I got my back ordered Sutliff cans a few days ago. Al the 8 oz. Sutliff cans were individually wrapped, and those were all bubble wrapped. Couldn't have been packaged better.

    Thanks, Russ.

    Posted 5 years ago #
  7. anthonyrosenthal74

    anthonyrosenthal74

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    Update on my order I did indeed receive mine today. I just opened the box and it was packaged beautifully. I received a tin of Mohawk River, Blue Mountain, and Balkan Luxury Blend 957. I imagine unless dented or crushed, these pop top circular tins will hold a seal better than the square tins, but they still took care in how they went into the box and were protected. I took pictures, and will post them in another thread tomorrow. Unfortunately I have to call it a night. Working an early shift tomorrow. Going into work early at 5am... pray for me.

    Posted 5 years ago #
  8. tarak

    tarak

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    Now it only that Anni & Marble Kake back order would come through. Seems whatever I've wanted from this always back ordered, so I have yet to give them business.....outside that one backorder

    Posted 5 years ago #
  9. petes03

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    I just placed another big order with them tonight! I'm sure it will be packaged well if they've continued doing as they did on my last order.

    Posted 5 years ago #
  10. beezer

    beezer

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    I placed a second order this month with them and received it last week. It was probably the best packaged tobacco order I have received to date. I ordered 15 tins and they were wrapped and packed snug as a bug in a box that fit perfectly. I was really impressed. After questionable packaging with my first order P&C won me back with the job they did on the second. Keep it up P&C!

    Posted 5 years ago #
  11. onepyrotec

    onepyrotec

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    Though with all the orders I have made from P&C, I haven't had a packaging complaint yet. Even if[b] tins were knocking around in the box, it wouldn't matter much to me. Pipe tobacco in a tin is not near as fragile as cigar wrappers. For what it is worth, P&C's customer service scored high in my book again this morning when one of the ladies helped me fix an order before they shipped today.

    Posted 5 years ago #
  12. msandoval858

    msandoval858

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    I have always had nothing but good experiences with P&C in the past, though I took a better part of this year off with no ordering.

    My last shipment was above and beyond in terms of packaging. Who wouldn't be excited seeing this! Keep up the good work guys

    Mike
    Posted 5 years ago #
  13. chemistfox

    chemistfox

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    Got an order from P&C a couple of weeks ago. I had no complaints, packaging or likewise. Nice place. Good prices. I'll order some more in a week or two.

    "I just try my best not to die. If I can't do that, then I can at least go out guns a blazin'."
    ~Mr. Fox
    Posted 5 years ago #
  14. woodsroad

    woodsroad

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    I only wish they had a B&M location.

    I'm 20 minutes from their new warehouse, but I have to wait for the mailman to get my order. I think that sometimes their USPS packages go down to Philadelphia before coming back to the top of Bucks County.

    -woodsroad
    (who is waiting for the Big Brown Truck as we speak)

    Posted 5 years ago #
  15. cigrmaster

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    It sounds like Russ got to the people in the shipping department and they are now doing an excellent job in packing. Kudo's to Russ and to PC for listening to their customers.

    Harris
    Posted 5 years ago #
  16. tennsmoker

    tennsmoker

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    Yep, I'm again ready to order from P&C.

    I thought it would take some time to work out most of the bugs from the big move and transition.

    Glad to see that Russ is getting that under control.


    The past is never dead. It's not even past--Requiem for a Nun
    Posted 5 years ago #
  17. jkenp

    jkenp

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    I have gotten a number of orders from them in the past and wouldn't complain about before and after shipping quality. In fact, I think I preferred the pre-bubblewrap era. The packaging on their bulk is heavier gauge than all but MacB's in house packaging.

    I like that I can include backordered items in an order to make the free shipping. That is a cost they eat and I appreciate it.

    They are certainly competitive on pricing and every shipment has gone out quickly.

    Posted 5 years ago #
  18. anthonyrosenthal74

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    No point in me showing a photo now. Mike's photo pretty much shows how mine were packed. And I only ordered three tins! Still they had them stacked one on top of the other, wrapped in bubble wrap, and fit snuggley in a box with even more bubble wrap. I sure hope Russ sees this topic so he knows he's appreciated.

    Posted 5 years ago #
  19. blendtobac

    blendtobac

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    Thanks for this thread, folks. I'm really pleased with how responsive our team has been. I'm just a cog on the wheel, and all I did was to bring your concerns to the people in charge. They took it very seriously, and they obviously got the point across. I'm just glad that things were resolved quickly and satisfactorily.
    On the other point, an order of Hearth & Home cake tobaccos just arrived, so those backorders should be filled soon.

    Russ

    Posted 5 years ago #
  20. peckinpahhombre

    peckinpahhombre

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    All businesses make mistakes, but the good ones listen to their customers and react. Good job P&C. Now . . . when are you bringing back international shipping?

    Posted 5 years ago #
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    instymp

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    I have been lucky, always everything great with them.

    Posted 5 years ago #

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