Thanks everyone for the responses.
Earlier in the year I paid for a pipe that was supposed to have been shipped. I never received any tracking information only excuses from Premal. I did however receive my money back.
Additional attempts to contact Premal have not been successful, that is why I asked here.
I guess it is time to give up.
It is a shame as my dad began doing business with the original owners in 1958 before I was born.