HELP! Ebay Conundrum With A Dunhill

I don't care what he says....file a complaint with eBay....he'll magically take the return.
You bought a "Dunhill"...don't accept anything else.

+1 with filing the complaint. BTW, could you post pix? It's entirely possible that time and buffing could have slightly altered the alignment of stem to shank.

I agree with ashdigger. Get your money back!

What does the stamping say? Unless it says Dunhill, get a rrfund.

Yeah, that far off, it's not the correct stem for the shank. I wonder if the seller pulled some of the stems off for reasons unknown and mixed them up. I've seen that any number of times on eBay. Definitely file a claim, and let the seller know that you're doing it. That may take the wind out of his sails.

File it.
Think about it -- any halfway decent seller would just apologize and offer the refund. That's what I'd do and that's probably what you would do.
Even if no deception was intended, he sold you a Dunhill Russet stummel with a random Dunhill stem sticking in it, but it's advertised as a "Dunhill 'Russet' smoking pipe." If you bought a Corvette, say, it would have a Corvette engine in it, not one from a Chevy Cruze.

If you bought a Corvette, say, it would have a Corvette engine in it, not one from a Chevy Cruze.

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Indeed.
His mistake is not your cross to bear. File, man. File!

I'd definitely file. Wrong stem matters.

File

file a complaint with eBay.

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Defiantly, lesson learned, but don't let someone else get screwed over

eBay will straighten it out. If the product was not as advertised, you will get satisfaction no matter what the seller's policy is.

You never mentioned cost. If you got it at a bargin,keep it . Just MHO.

If a true bargain, what would be the cost to find the appropriately fitting stem? If the cost would still leave this purchase in the bargain range, keep it and lesson learned. Otherwise, file away!

First, I would caution you not to do business with an eBay seller who doesn't offer refunds with no questions asked. That is a red flag right there.
But, If I were in your shoes then I would absolutely file an "Item not as described" complaint with eBay and include those photos with your complaint. You also may want to send eBay those emails where the seller even admitted it might not be the original stem. eBay will then make the decision and they usually decide with the buyer unless the seller has overwhelming evidence that the buyer's info is incorrect. Because eBay will not really know how to judge whether the stem is original or not, they will probably side with you.
It is unfortunate, but a lot of sellers say they will not offer returns because they hope the buyers just won't take the time or the hassle to file a claim against them. If a buyer wins the claim then they have the right to leave the seller negative feedback. Some sellers don't care about getting negative feedback but others sure do as a lot of negative feedbacks keep buyers away. I know that I run quickly the other way when I see what looks like a nice pipe but then see that the seller has several negatives and low marks in other categories. You actually not only help yourself but other eBay buyers by filing a complaint against unscrupulous sellers. So yes, IMO, filing a complaint would be the right thing to do.

Keep a record of your communications with the seller in case he continues to refuse to unwind the transaction.
It's an unfortunate reality that some deals go bad through no intent, and the seller may be sincere, though wrongfully determined.
But another problem on eBay is buyers who attempt petty theft by demanding partial refunds on perfectly good merchandise with trumped up complaints and threats of filing. Clearly this isn't the case here, but sellers are aware of the practice and it's not unnatural to get the "partial refund" demand and then figure that the buyer is attempting a scam. The cleanest way to handle an unhappy eBay deal is a complete undoing of it.