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I've already made a couple of orders through them. They make it easy for me to track the package when it ships and when I receive my package it's always well protected for the ride. This is usually enough to get my repeat business.
But most recently, I ordered a new pipe and was sent an incorrect one. Well, the true mettle and worth of a company (as far as I'm concerned) is how they deal with unfavorable circumstances and I must say PipesAndCigars is now in my "trusted" online shops list. Nikos from P&C replied to my email with a humble apology and immediately sent out the correct pipe which I received 2 days after the promised ship date, which certainly rectified the situation for me.
Top notch crew.
But most recently, I ordered a new pipe and was sent an incorrect one. Well, the true mettle and worth of a company (as far as I'm concerned) is how they deal with unfavorable circumstances and I must say PipesAndCigars is now in my "trusted" online shops list. Nikos from P&C replied to my email with a humble apology and immediately sent out the correct pipe which I received 2 days after the promised ship date, which certainly rectified the situation for me.
Top notch crew.
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