I'm a fan of Peterson's because I love their designs, their brand image and because to some extent, cause I'm Irish. I know a bit about the company, have met Tom Palmer a couple of times and have been to the factory.
There are some very highly skilled workers who do superb work, there is also new young guys, trying to pick it up as they go along. There is à quality control check. These workers are factory workers, they do tough work and do not get paid big money. They're under pressure to keep up with increasing orders month by month.
Let me say this, I have yet to see ANY pipe without a basic flaw, this I always fix myself and if that fails I send it back. This applies to ALL my high grades costing over $500 from any maker. Most of these flaws can be fixed with a nail file, some glue or sandpaper, hot water, etc within 15 minutes.
There are some old timers who would say, Petes quality is better than ever. I have Supremes from the 80's flawed.
Is there a quality control issue, yes, there always is in any factory, are Peterson's having problems, yes, they can't keep up with the demand for their product.
Is there such a thing as a pipe without a flaw? No there is not.
What I can say is Tom Palmer is exceptional as a business man, his devotion to his customers is amazing.
You had some bad service, they will get it right next time.
A Dubliner in Amsterdam just doing his thing on Youtube.