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All Hail 4noggins!

(14 posts)
  • Started 3 years ago by arno665
  • Latest reply from aldecaker
  1. arno665

    arno665

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    Last week a package came in from 4noggins. I ordered some Bengal Slices and John Cotton Smyrna. But when I opened the package no sign of the Smyrna but instead two packs of Semois. Also very nice but not what I ordered. So I mailed Rich about it and asked if he had solution. In a quick response he apologised, told me to keep the Semois and that he would post a package containing the Smyrna that same day. Today I received it and I am totally happy now! An example of customer friendliness from which we could learn something in the Netherlands. Rich, you're the best!

    Fixed thread title, please see rule number 9. Pertinent portion: Please capitalize words in the thread titles. Thank you, Robert.

    Posted 3 years ago #
  2. jvnshr

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    I have been to Amsterdam once and I think Dutch people are customer friendly enough

    Javan
    Posted 3 years ago #
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    Anonymous

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    Yup. Rich is great. Just great.

    Posted 3 years ago #
  4. mso489

    mso489

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    I like 4noggins. They make an effort to always offer items -- pipes, tobacco, other items -- that you can't get anywhere else. Tambolaka comes to mind, and real briar Medico pipes.

    Posted 3 years ago #
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    fallsguy

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    My favorite also. I always liked ( and still do) Pipes & Cigars, but since they moved to PA, we PA residents now have to pay sales tax.

    Posted 3 years ago #
  6. simong

    simong

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    I too found the service very friendly & efficient. Surprised though you haven't recieved the same customer service in your own country. The customer service I experienced whilst in Holland was second to none. Very attractive bikini clad shop keepers, most attentive to ones needs. Something I'm afraid here in England & at 4 noggins are simply not available.

    Posted 3 years ago #
  7. aristokles

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    Er....fallsguy, if you live in PA and order from out of state you are supposed to pay sales tax on those purchases on a separate line of your state tax return. Just sayin'.

    Posted 3 years ago #
  8. ericusrex

    ericusrex

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    That's it, Simon. I'M MOVING TO AMSTERDAM!

    Posted 3 years ago #
  9. buroak

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    The customer service I experienced whilst in Holland was second to none.

    Well, there is customer service and there is servicing customers.

    Life contains a particle of risk. - Allardyce T. Meriweather in Little Big Man
    Posted 3 years ago #
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    pauliepiper

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    Rich and 4noggins are the best Ive dealt with. Now my one and only place I buy my baccy from.
    Super fast replies to enquires/issues and orders processes asap.
    Ive used all the other main internet retailers and now ive deleted my accounts with them.
    Keep up the good work Rich and your team.

    Posted 3 years ago #
  11. jpmcwjr

    jpmcwjr

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    The customer service I experienced whilst in Holland was second to none.

    Well, there is customer service and there is servicing customers.

    I believe Holland is one of the few countries that allows full customer servicing! Hooray for them.

    I know that you believe you understood what you think I said, but I'm not sure you realize that what you heard is not what I meant.
    Posted 3 years ago #
  12. rhoadsie

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    I've never had anything but GREAT experiences with 4noggins.

    Posted 3 years ago #
  13. oldreddog

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    Killing me won't bring back your apples.
    Posted 2 years ago #
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    aldecaker

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    I guess we have our choice of "All Hail 4noggins" or "All Hail 4noggins".

    A man who serves his country is a patriot. A man who serves his government is an employee. The two are not always the same thing.
    Posted 2 years ago #

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