My Comment 1/10/2015
Order # I don't expect to be able to return this product as it has already been smoked. While smoking, I realized that the stem I cracked where it meets the mouthpiece. I've always been very satisfied with my purchases from your company. This one, however, was disappointing. Is there still any way to remedy this situation? Thanks for your time and consideration.
Their response-
We’re sorry that you are having problems with this pipe. We are not able to accept a return or exchange for smoked pipes. You may be able to contact Missouri Meerschaum regarding the issue. I apologize for any inconvenience this causes you. Please let us know if there is anything further we can help you with.
Thank you,
Customer Service
My Comment 1/15/2015
Yes I understand. I was hoping for a replacement but I have covered the crack with some tape and it works fine. I should have checked before smoking. Thanks for the correspondence.
This has been bothering me. I did not contact MM about the cob. I was just hoping for better customer service. Granted, this is about a cheap MO freehand cob. I paid for the product, the product was damaged. I did not realized there was a crack where the stem/shank met the mouthpiece until smoke started coming out of it. I had to place tape over the crack. To me, the product wa subpar. Therefore they should have sent me a new one. It's not like I am a new customer. I order at least once a month. I guess I should have just directly stated that I wanted a replacement in the first place. Do you guys think that I should have gotten a replacement. Or am I just full of it? It is done now, I just want your opinion on the matter.
P.S- I erased some info to avoid incriminating the company in question. Just in case I am wrong about deserving a replacement for the product.
Order # I don't expect to be able to return this product as it has already been smoked. While smoking, I realized that the stem I cracked where it meets the mouthpiece. I've always been very satisfied with my purchases from your company. This one, however, was disappointing. Is there still any way to remedy this situation? Thanks for your time and consideration.
Their response-
We’re sorry that you are having problems with this pipe. We are not able to accept a return or exchange for smoked pipes. You may be able to contact Missouri Meerschaum regarding the issue. I apologize for any inconvenience this causes you. Please let us know if there is anything further we can help you with.
Thank you,
Customer Service
My Comment 1/15/2015
Yes I understand. I was hoping for a replacement but I have covered the crack with some tape and it works fine. I should have checked before smoking. Thanks for the correspondence.
This has been bothering me. I did not contact MM about the cob. I was just hoping for better customer service. Granted, this is about a cheap MO freehand cob. I paid for the product, the product was damaged. I did not realized there was a crack where the stem/shank met the mouthpiece until smoke started coming out of it. I had to place tape over the crack. To me, the product wa subpar. Therefore they should have sent me a new one. It's not like I am a new customer. I order at least once a month. I guess I should have just directly stated that I wanted a replacement in the first place. Do you guys think that I should have gotten a replacement. Or am I just full of it? It is done now, I just want your opinion on the matter.
P.S- I erased some info to avoid incriminating the company in question. Just in case I am wrong about deserving a replacement for the product.