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May 8, 2017
1,610
1,683
Sugar Grove, IL, USA
All excellent points litup. I have many of the same questions and ideas. I'm sure the contents of this thread will be closely reviewed by the show officers, so please share your comments, criticisms, and ideas.
Ironically, the hotel across the street has the same owner as Pheasant Run.

 

georged

Lifer
Mar 7, 2013
5,539
14,253
Craig is royalty, and no one was inclined to argue with him---or even review his wording---before printing & disseminating the note. (I saw the same dynamic many times in the corporate world).
I also think that Craig's health troubles have made him a bit cranky. (Been there myself, so understand it completely)
Top off those factors with the realization that 20+ years of tireless effort and service might go down the drain accompanied by a symphony of caterwauling by the FDA, corporate cost accountants, anti-smoking nazis, and etc., and a Perfect Storm of frustration resulted.
In short, those inclined to take anything personally should resist that urge and focus on the INTENT of the note, which was to make clear to those who were unaware that the show is NOT subsidized by some foundation or is some wealthy man's hobby, but must be run like a business and (at least) break even financially to continue.

 
Jan 28, 2018
13,071
136,909
67
Sarasota, FL
Good points litup. By no means did I intend to imply the show was perfect, just offering a perspective for the memo sent out.
For that hotel to charge $180 per night per room is clearly an issue. The rooms look like they haven't been remodeled/renovated in 20 years. I also think some additional pre-show information would be helpful in meeting the Club and Hotel's agenda. As an example, I asked about seeing the exhibitor's list prior to the show. I wasn't even aware of the Saturday Night dinner, or how to sign up for it, until I saw the memo on Saturday afternoon. From what I heard, and this is hearsay only, the hotel was booked until a number of the Danish Carvers pulled out of the show. In 2018, the show hotel was booked so I stayed at the Holiday Inn Express. After seeing the rooms at the show hotel and knowing the price, I didn't even give it any consideration.
If the show needs to generate more revenue, I certainly have no issue paying more per day. I also have no issue with a modest fee to hang out in the smoking tent especially if it were heated. How about offering the ability for pre-show registration and payment? How about some kind of snack/food bar in the tent on Thur, Fri and Sat nights to raise additional revenue?
Bottom line, as an attendee, I have been pleased with the show overall and have enjoyed myself. If the Club and Hotel have issues/needs, these needs should be better publicized and explained prior to the start of the show. I would reiterate that I don't think it is reasonable to expect people to pay $40 plus more per night to stay at the hotel when the rooms are in the sad shape they're in.

 

jguss

Lifer
Jul 7, 2013
2,477
6,449
In short, those inclined to take anything personally should resist that urge and focus on the INTENT of the note, which was to make clear to those who were unaware that the show is NOT subsidized by some foundation or is some wealthy man's hobby, but must be run like a business and (at least) break even financially to continue.
I couldn't agree more. The biggest show in the pipe world is facing real threats from two directions: the iffiness of the continued existence of its venue (see this link for just some of the problems swirling around Pheasant Run: https://patch.com/illinois/stcharles-il/pheasant-run-plans-add-shops-resort-property), and financial instability. There's not much we can do about the ownership of Pheasant Run and its conflicts with the local community; but we can support the show and its organizers. I personally agree with litup; there are many sources of revenue that should be exhausted in an effort to make the show consistently profitable. To his list I'd add a public appeal by the Chicago club to solicit donations for the silent auction (with overflow being sold on eBay), or perhaps a public fundraiser a la "go fund me", or direct appeals to the major industry players who benefit both directly and indirectly from the pipe world for substantially increased annual sponsorship. As for the importance of staying at the venue if you're coming in from out of town, I totally get it and agree; eating there seems more of a stretch, especially since I'm not sure how the resort knows to credit meal purchases to the show (except those charged to a room, of course).
I would reiterate that I don't think it is reasonable to expect people to pay $40 plus more per night to stay at the hotel when the rooms are in the sad shape they're in.
On this one I'm ambivalent. Yes, over the ten+ years I've been going to the show the hotel has been on a long downhill slide from "downmarket" to "dump". I've been staying in the exact same room for about five years running, and every time I visit it looks seedier; this year the carpet was waterlogged, and the (comically thin) blankets had enormous dog-like pieces chewed out of them. On the other hand, venue is the bane of the pipe world. Finding one that will accept pipe smokers is like finding a unicorn, and once found you hang on with both hands. I know Pheasant Run isn't a Ritz, and the food and general environment is, let's say, unimpressive. But I don't care. I'm not flying to O'Hare and schlepping to St Charles because of the facilities. At the end of the day I go to the show to see and hang out with friends. If the room is pricey and rundown, I'm willing to accept that as part of the package.

 

quincy

Part of the Furniture Now
Feb 7, 2013
508
10
I went to the show. This year I thought was better than last. I saw the letter too. I heard the complaints about the letter from exhibitors and attendees. I live in the Chicago area (actually just over the border in Indiana) and as I kept thinking about it, if I didn't like the letter - as in I thought the tone was wrong and there would be a better way to approach it - and I didn't like the letter... I understood and appreciated the point. Then, being so close to the club, I could complain about it and vent or I could join the club and see how I could help. So, I'm going to try to make it to their meet-ups now. I want to make a positive difference. What I am impressed by is the maturity and civility this has been discussed here because there are other places where it isn't being discussed in this fashion.

 

litup

Part of the Furniture Now
Oct 16, 2015
730
2,232
Sacramento, CA
jguss - thanks for the link to the article about the Pheasant Run. That's really helpful background information.

quincy - you've got the right attitude. Thanks for being willing to join the club and help. Please let us know if you find anything that we far-flung pipers can do to help from a distance.
I'd like to add a few more thoughts. Hopefully y'all can indulge me and that this doesn't come across as beating a dead horse.
I think it would be a great idea to ask attendees to contribute to the silent auction. I wasn't super impressed with what was available this year and really only saw one or two things I wanted to bid on. Maybe it's not fair to expect vendors and CPCC members to supply all of the items every year? I would have gladly donated a tin or two of well-aged tobacco if I were asked to support the show and I bet that I'm not alone in that regard. I would also be happy to donate to a Go Fund Me page. Heck, I'd gladly overpay for even more drinks in the tent if I thought it would help.
I guess what I'm trying to get at is that I am acutely aware of the problems we're facing in our hobby and I am totally willing to contribute in order to help preserve an event that, quite frankly, is the closest thing I have to an adult Christmas.
I agree that the venue isn't world class but, dang it, if I don't get giddy when I walk through the Garden Atrium on the way to the Mega Center and smell that stuffy chlorine air and marvel at the garbage cans set up to collect the rainwater leaking in from the windows. I feel strangely nostalgic when I walk down the ramp toward the double doors leading into the Mega Center and there's a heater running trying to evaporate all the water pooled at the bottom. It's not the home of our dreams but it is home no less.

 

georged

Lifer
Mar 7, 2013
5,539
14,253
I was hoping to meet George (georged), but I didn’t see him.
Ditto, Craig.
The list of "intended to meet" and "wish I'd run into" names that tallies in your head after the show is always surprisingly long, isn't it?
Board nicknames don't help, either. :lol:
Me to front desk girl: "By the way, has craiginthecorn checked in yet? Or hoosierpipeguy? Or npod?"
Front desk girl to me (while pressing hidden security call button): "Um... not that I know of, sir... Please have a seat over there and someone will be right with you."

 
May 8, 2017
1,610
1,683
Sugar Grove, IL, USA
I'm really impressed by the commentary here. Very constructive.
One theme I'm hearing clearly is a desire for better communication in advance of the show. I'm going to work hard to sell a big change in how we handle that going forward.
Thanks to all of you!

 

npod

Lifer
Jun 11, 2017
2,942
1,024
I'm really impressed by the commentary here. Very constructive.

+1
I was cautiously watching to see where this would go. It seems to be on point, and that is refreshing.
I will add that I was involved in a few separate conversations about the show. The general consensus is that people are "concerned" about the future. Not just the venue, but the overall future of the super bowl of pipe shows. Nobody has thrown in the towel, but it is on people's mind. I think next year needs to be a push for some incremental changes.
And one last comment. More than a "few" people commented that Las Vegas seems to be gaining notoriety for a pipe convention/show destination. I fully believe it is too early to make generalizations, but it is intriguing that the community recognizes the favorable accommodations and favorable conditions for smoking in that location. But Pheasant Run will always hold that special nostalgia for the community, so it should be the focus going forward.
"You Gotta Fight For Your Right To Party."

-Beastie Boys

 

sasquatch

Lifer
Jul 16, 2012
1,689
2,885
I could say a lot here, because my Chicago Pipe Show experiences have ranged from nearly transcendental to ... pretty crummy, I guess, over the years.
But I'll just say this: Shame as a business model is a new low on my moral compass, and I'll have no truck with that.

 
May 8, 2017
1,610
1,683
Sugar Grove, IL, USA
Incidentally, the reason several of the Danes didn't show up was a last minute SAS pilot strike.
As for the Vegas competition, I can only say that I believe we will be looking at alternatives to Pheasant Run. Still, finding a venue for a smoking event that can meet our needs for rooms and event space is a tall order. Too bad that Illinois doesn't have tribal casinos like many other Midwest states. Most of them still allow smoking.

 

litup

Part of the Furniture Now
Oct 16, 2015
730
2,232
Sacramento, CA
I've heard that the Vegas show is grappling with many of the same issues that the Chicago show is dealing with too. I think in general we would all benefit from understanding what makes the shows work. In Vegas it's important to not only stay at Palace Station but to book the room using the show's link. Or so I've heard.

 

porshcigar

Lifer
May 10, 2009
1,820
2
Naperville
Thank you all for your comments. I want to apologize to anyone offended by the Friday night letter. I wanted to start a discussion about the Show’s problem, and I guess that was accomplished.
The Show is financially stable because we have met our requirements with Pheasant Run this year and every year. But we were very close to not meeting those requirements last Friday, which is why I wrote the letter.
Our contract with Pheasant Run requires that our attendees generate a stated number of room nights and a stated amount of food and beverage sales. If we meet those requirements, Pheasant Run pays a part of the tent cost, and provides the Mega Center at no cost, meeting rooms at no cost, and other financial benefits. If we do not meet our requirements, it would cost the show around $30,000.00 more than we now pay. That additional cost would quickly deplete the Show’s reserves. The Show could survive one year, the second would end the Show.
This year was very close regarding room nights. Two weeks before the show we looked pretty good with hotel reservations. Then the cancellations began. Some attendees cancelled reservations. Some exhibitors cancelled tables at the show and cancelled their hotel reservations. These cancellations were due to ill health of exhibitors or family members, inability to get away from work, or not enough pipes to sell. Also, as the show began, there was a pilot strike at Scandinavian Airlines. A couple of pipe makers from Denmark cancelled their hotel reservations because they could not get to the show.

A “room night” to the hotel means an occupied room. When there is a cancellation, or someone leaves early, we lose 2 or 3, or more, room nights. With the cancellations mentioned above we were inching towards missing our minimum and losing $30,000.00 in benefits from Pheasant Run.
We had a great pre-show on Friday, and as exhibitors waited in line for a space, I asked some of the guys about where they were staying. Several were at Pheasant Run, and I thanked them. Others mentioned other hotels, and explained that they were saving money, getting better rooms elsewhere, or that they thought Pheasant Run was full. We need people to stay at Pheasant Run.
The Show or the hotel have food and/or beverages at all of our events. When people eat and drink at the hotel they help the Show make our minimum, and they provide much needed revenue to Pheasant Run. Some of the food at the hotel may not be haute cuisine, but it helps the Show if you eat and drink at the hotel. The Harvest Restaurant serves great food, and the prices are competitive with other good restaurants, but not competitive with fast food restaurants.
We have a full bar in the tent where you can drink all day and 1/2 the night and not risk a DUI if your bed is at Pheasant Run, and you help the Show with every beer or whiskey you drink.
The Show’s Saturday night banquet provides a choice of 4 great meals below $50, with tax and tip included. In my opinion you cannot beat the quality or price of our dinners in any restaurant within the area. We sold only 94 dinners this year in a room that could hold about 150 people. The Show prices the Saturday night dinners at the exact price we pay Pheasant Run. The Show makes no money on dinners, but we make our food and beverage minimum.
Each year, Pheasant Run reserves the entire hotel for our show at our contract rate. This reservation block lasts from May until mid-April of the following year. If someone tries to reserve a room through a third party discount vendor, they will be told that the hotel is completely booked because the third party vendor cannot get into our block of rooms. Reservations have to be made directly through Pheasant Run.
The family that started and built the hotel lost it through mortgage foreclosure after the 2008-2009 financial meltdown. In 2008 the Chicago Pipe Show was one of the most profitable events for Pheasant Run. We have been the same in every year since 2008. Pheasant Run management and employees love the Show, and we are as important to them as they are to us.

After the foreclosure, a bank ran the hotel through a management company. In my opinion, a good bit of “deferred maintenance”, reduction of staff, and budget cuts occurred during those years. In the last few years, a group of investors purchased Pheasant Run and they are, in my opinion, doing their best to catch up on all of that deferred maintenance.
So why does the Chicago Pipe Show stay at Pheasant Run? Pheasant Run has the facilities we need: a hotel, the Mega Center, and a big parking lot for our tent. Also, we are pipe smokers and pipe collectors. If we were stamp collectors, we could easily move the show. Pheasant Run loves us as we are, and other hotels might like us, if we didn’t bring pipes with us.
All of the Show officers work hard and care very much about the Show. We put on the party that everyone loves. Usually, we keep our problems and worries to ourselves. However, we now have a problem that only the pipe community can resolve by eating, sleeping and drinking at Pheasant Run during the Show.
The 2020 Show will be the 25th Chicago Pipe Show. Everyone has the opportunity to help the Show by attending the 2020 Show and staying at Pheasant Run. It is not too early to reserve a room. The hotel started taking reservations last Sunday.
Please make your hotel reservations for 2020 at Pheasant Run as follows:
You can telephone Pheasant Run for a reservation at 844-212-3272; week days between 8am and 5pm are best, and be sure to say that you are attending the Chicago Pipe Show.
You can also make your reservation on line using this link:
https://reservations.travelclick.com/2932?groupID=2289582

 

jguss

Lifer
Jul 7, 2013
2,477
6,449
Thanks, Craig, for your peek behind the curtain. For those of us that have had the good fortunate to attend, the Chicago show is irreplaceable. I'm already booked for next year.

 

npod

Lifer
Jun 11, 2017
2,942
1,024
Excellent post @porshcigar!
I just booked my room for next year after reading your comments. :puffpipe:

 

scloyd

Lifer
May 23, 2018
5,953
12,087
I live 45 minutes from Pheasant Run and my son, son-in-law and I attend the show for one day. We live close enough where we are not going to reserve a room. What can we do to help? Would it help if we ate at one of the restaurants at Pheasant Run?
There must be other attendees who live nearby that don't reserve a room. What can we all do to help?

 
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